Counsellor / Senior Counsellor

Job Description

Position Title: Senior Counsellor Location: Raipur Experience Required: 2-5 years Preferred Industry: AVGC (Animation, VFX, Gaming, Comics), M&E (Media and Entertainment) Education, or any Education Industry. Preference Given: if worked in MAAC or Arena Animation or FrameBoxx or Reliance Academy or any renowned AVGC and M&E training centre Roles and Responsibilities: 1. Counselling and Guidance: · Provide career guidance and course counselling to prospective students and parents based on their interests, skills, and aspirations. · Assist students in understanding the scope of AVGC/M&E courses and help them make informed decisions. 2. Lead Management and Conversion: · Handle inquiries from multiple sources (walk-ins, telephonic, email, or digital leads). · Follow up on leads and ensure conversions from inquiry to admission. · Conduct regular follow-ups with prospective students to close admissions. 3. Student Enrollments: · Ensure the achievement of monthly and quarterly enrollment targets. · Collaborate with the admissions team to ensure a smooth onboarding process for students. 4. Database Management: · Maintain accurate records of inquiries, leads, and conversions in the CRM system. · Analyse data to identify trends and provide recommendations for improvement. 5. Marketing and Collaboration: · Coordinate with the marketing team to provide feedback on campaign performance and leads. · Represent the organization during events, seminars, webinars, and other promotional activities. 6. Team Mentorship: · Provide support and mentorship to junior counsellors/ telecaller, helping them improve their counselling/calling techniques and achieve targets. 7. Industry Awareness: · Stay updated with the latest trends and developments in the AVGC/M&E education industry. · Share insights and updates with the team to enhance counselling quality. Skills and Competencies: · Strong communication, presentation, and interpersonal skills. · Ability to build rapport with students and parents and guide them effectively. · Target-oriented with a focus on achieving and exceeding enrollment goals. · Excellent problem-solving and decision-making abilities. · Familiarity with CRM software and data management tools. Preferred Qualifications: · Bachelor’s or master’s degree in a relevant field. · Prior experience in AVGC/M&E education counselling is highly preferred. · Experience in handling a team or mentoring counsellors is a plus. What We Offer: · Competitive salary with performance-based incentives. · Professional development opportunities in a dynamic and growing industry. · A collaborative and inclusive work environment. How to Apply: Interested candidates can send their updated resumes to zica.zeelearn.raipur@gmail.com. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Supplemental Pay: Yearly bonus Work Location: In person