Corporate Travel Consultant

As a Customer Service Executive at Air Arabia PJSC's CoreOps Services Private Limited in Pune, India, your role involves providing exceptional customer service and support to clients and suppliers. You will be responsible for processing bookings, visas, and travel arrangements accurately, upselling products and services, building long-term relationships, and focusing on financial growth and customer experience through market research. Your key responsibilities include: - Processing bookings, visas, and travel arrangements accurately and efficiently - Upselling and promoting products and services to achieve revenue targets - Building long-term relationships with clients and partners - Enhancing financial growth and customer experience through market research - Delivering outstanding customer service across all communication channels - Addressing client queries promptly, managing complaints calmly, and escalating issues when necessary - Maintaining a comprehensive understanding of services and systems - Finalizing DSR (Daily Sales Report) and documentation on the issuance day - Fostering collaboration by sharing knowledge and information with colleagues - Working flexible shifts, including weekends and holidays, and handling workloads effectively under pressure - Being adaptable to perform duties in different branches and locations based on business needs Qualifications required for this role include: - Bachelors/ Masters degree in travel/management/hospitality or related field - Certifications in sales management or IATA or related areas would be an advantage Additional details about CoreOps Services Private Limited, a subsidiary of Air Arabia PJSC, include its focus on centralizing, standardizing, and streamlining processes for efficient business operations. You will be part of a team dedicated to providing operational support to Air Arabia and its global entities, ensuring operational excellence and confidentiality in all interactions. As a Customer Service Executive at Air Arabia PJSC's CoreOps Services Private Limited in Pune, India, your role involves providing exceptional customer service and support to clients and suppliers. You will be responsible for processing bookings, visas, and travel arrangements accurately, upselling products and services, building long-term relationships, and focusing on financial growth and customer experience through market research. Your key responsibilities include: - Processing bookings, visas, and travel arrangements accurately and efficiently - Upselling and promoting products and services to achieve revenue targets - Building long-term relationships with clients and partners - Enhancing financial growth and customer experience through market research - Delivering outstanding customer service across all communication channels - Addressing client queries promptly, managing complaints calmly, and escalating issues when necessary - Maintaining a comprehensive understanding of services and systems - Finalizing DSR (Daily Sales Report) and documentation on the issuance day - Fostering collaboration by sharing knowledge and information with colleagues - Working flexible shifts, including weekends and holidays, and handling workloads effectively under pressure - Being adaptable to perform duties in different branches and locations based on business needs Qualifications required for this role include: - Bachelors/ Masters degree in travel/management/hospitality or related field - Certifications in sales management or IATA or related areas would be an advantage Additional details about CoreOps Services Private Limited, a subsidiary of Air Arabia PJSC, include its focus on centralizing, standardizing, and streamlining processes for efficient business operations. You will be part of a team dedicated to providing operational support to Air Arabia and its global entities, ensuring operational excellence and confidentiality in all interactions.