Job
Description
Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers. About The Role Bravura Solutions Corporate Systems Support Analysts are responsible for understanding and evaluating internal client issues with software solutions in Bravura’s ERP Systems, data warehouse and reporting solutions, then helping to resolve those issues. Strong analytical skills and a hunger for knowledge will help the successful candidate deliver quality outcomes for Bravura’s Internal clients. The role will have responsibility for analysing issues raised by internal clients, determining the best course of action for resolution, actioning or facilitating that resolution, documenting software bugs, data translation issues or workflow failure, working with the Corporate systems team to ensuring that the software delivered meets the requirements; management of client raised helpdesk tickets to resolution; the analysis and replication of defects, and testing of software fixes; and actively improving software development and business processes. The role will also be responsible for any administrative duties required to establish users and maintain other systems attributes in respective systems under management by the Corporate Systems team. What You’ll Do Triage, diagnose, and route client issues to appropriate teams. Assess severity and escalate incidents as needed. Monitor incident progress and keep clients informed. Collaborate with Development to resolve internal issues and improve data-related processes. Support accurate and timely month-end processing. Manage internal helpdesk tickets and respond per SLAs. Participate in internal client meetings. Set up and maintain user access, approvals, and security. Maintain static system attributes per rules. Assist with scope definition, release planning, and coordination. Update and maintain support documentation and release notes. Create and maintain automated tests (TestComplete) and test cases. Perform regression and platform testing. Follow and help define business processes; identify improvements. Share knowledge and communicate across teams. Maintain stakeholder relationships and communicate priorities. Lead training sessions and manage reporting metrics. Unleash your potential To be successful in this role, your background and experience will include: 3+ years in software support with strong troubleshooting skills Familiar with relational databases, SQL, and SDLC Experience in helpdesk/service desk environments Strong communication, customer service, and problem-solving skills Able to manage conflicting priorities and work independently or in a team Exposure to Workday, MS Project Server, and JIRA preferred Tertiary qualification in IT/Computer Science is a plus Knowledge of programming, hardware/software evaluation is an advantage Understanding of Quote-to-Cash lifecycle and financial reporting Strong grasp of systems integration, data security, and management Working at Bravura Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. Competitive salary and employee benefits scheme. Flexible working hours, we value work-life balance. Maternity/ Parental (including secondary) leave policy. Cab facility available in Delhi/NCR. Meal facility available Free Medical Insurance So, what’s next? We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be aske d to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
