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8.0 - 10.0 years
25 - 30 Lacs
Pune
Work from Office
Senior, Technical Program Manager Overview: The Avanti Command Center is looking for a Senior, Technical Program Manager to help lead end to end planning and executing on delivery of initiatives for Avanti in-scope programs for both on-premises and cloud deployments. This role is in support of a strategic technology initiative to drive support for localized deployments to meet regulatory and customer on-soil requirements. Role: Successfully deliver major projects and complex assignments with broad scope and long-term business implications. Our TPMs conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. You will contribute to the strategies and design choices to build comprehensive believable and achievable execution plans to deliver new features and capabilities for our customers. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way. You may be working with senior leadership directly to track and report multiple streams of work simultaneously. All about you: Excellent communication skills, Ability to communicate clearly with executive leadership. Excellent skills to multi task and track several projects simultaneously. Experience running Scrum of Scrums Well versed in multiple Agile workflow tools, specifically with JIRA Manages scrum team(s) that will build, operate and maintain software to meet business needs Obsessed with results, and effectively communicate the objectives and how success will be measured to the team members. Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools. Act as Scrum Master / SAFe agilist and drive all ceremonies Implement Scaled Agile Framework and / or other Agile methodologies Enjoys diving deep to understand platform capabilities and underlying technologies. Proven track record of data driven decision-making and applying continuous improvement methodologies across teams Can debate the delivery strategy with business teams, architects, engineers, and designers Can communicate to executives, peers, and staff with impact, eloquence, and authenticity Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles Remove impediments with the right sense of urgency, or guide teams in doing so Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving Coordinate with cross functional teams within MasterCard across locations to ensure project success Being keenly aware of what is being delivered by the team and why, and the big program picture Maintain, Radiate and Present project related information, & metrics for leadership review Coordinate initiatives for automation, defect metrics and overall quality initiatives Recommend strategic direction, continuous improvements and policy changes. Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services. Lead Project/Program management activities around cost, schedule, quality etc. Own collection and reporting of platform metrics Qualifications: Bachelor s / Masters degree in Computer Sciences or related field preferred. Knowledge of multiple software development concepts and Methodologies Detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.
Posted 1 month ago
4.0 - 10.0 years
20 - 25 Lacs
Pune
Work from Office
Our Purpose Title and Summary Regional Intracompany Services Program Manager II Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Inter-Company Agreements (ICAs) govern services provided between Mastercard entities, and are considered outsourcing agreements by regulators. With the increased focus from regulators, we are enhancing governance and controls relating to ICAs, as well as driving standardization and improvement of the related processes. The Tech Intercompany Managed Services (Tech ICAMS) team is looking for a Regional ICA Program Manager to support regulatory compliance on Tech services provided via ICAs to regulated entities in the market. Role The essential responsibilities of the position are: Support the Regional ICA Lead and global Tech ICAMS team in providing regional support in delivering holistic ICAMS team services Review the ICA database to identify and catalog the (i) contract commitments/obligations for the region, (ii) specific tech services covered, (iii) create a repository of gaps/remediation actions, and (iv) identify patterns of problems across different ICA s Identify and study existing MA Tech service provider data dashboards to understand information / data currently available to meet ICA compliance requirements and identify gaps Create a centralized calendar of regulatory audits, inspections and periodic regulator reporting related to the assessment of MA compliance with ICA/outsourcing requirements Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities Collaborate with peers in the other regions and the ICAMS operational team teams to help demonstrate compliance with ICA requirements, such as third party / supplier monitoring, incident reporting, SLA reporting, and other areas All About You Qualification and Experience The ideal candidate for this position should have: Bachelor s degree in technology, information systems management, information security management, security policy or equivalent experience Knowledge of Regional Regulatory landscape, standards and frameworks such as DORA, NIST, CROE - impacting Tech services especially around service resiliency, outsourcing regulations and security risk management Knowledge of Mastercard TECH Organization and legal aspects is an asset Skills and competencies The ideal candidate for this position should: Project management skills to ensure on-time delivery Good verbal and written communication skills for coordinating globally Ability to design metrics, dashboards, and analyze data Strong analytical skills coupled with systematic creative thinking, solution-oriented approach and sense of ownership and drive Good sense of customer service and working collaboratively across the organization, builds trust, develops and maintains excellent relationships and partnerships with all key stakeholders Background in drafting and reviewing intercompany agreements is advantageous Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines
Posted 1 month ago
3.0 - 9.0 years
20 - 25 Lacs
Gurugram
Work from Office
Our Purpose Title and Summary Economic Analyst, Eastern Europe, Middle East and Africa (EEMEA) Overview The Mastercard Economics Institute (MEI) is an economics lab powering scale at Mastercard by owning economic thought leadership in support of Mastercard s efforts to build a more inclusive and sustainable digital economy The Economics Institute was launched in 2020 to analyze economic trends through the lens of the consumer to deliver tailored and actionable insights on economic issues for customers, partners and policymakers The Institute is composed of a team of economists and data scientists that utilize & synthesize the anonymized and aggregated data from the Mastercard network together with public data to bring powerful insights to life, in the form of 1:1 presentation, global thought leadership, media participation, and commercial work through the company s product suites About the Role We are looking for an economic analyst to engage in data analytics and economic research for the EEMEA region. This individual will report to the SVP, Chief Economist, for EEMEA at MEI, and will have the following responsibilities: Support client and stakeholder engagements for the Economics Institute, specifically focusing on EEMEA economic research. Support collaboration with external clients, academic institutions, and industry partners. Generate initial insights to help create effective, impactful, and quality-assured storylines and visuals at the stream or small project level. Synthesize analyses into clear, sound recommendations. Outline and help write reports and draft client presentations at the work stream or project level. Enhance existing products and partner with internal stakeholders to create new solutions. Proactively seek new knowledge and structure project work to facilitate the capture of intellectual capital with minimal oversight. Actively participate in new solution development and support thought leadership activities by building knowledge, know-how, and best practices related to economic research; share and leverage to continuously improve quality and productivity. All About You Required: Bachelors degree in Economics (preferred), Statistics, or Mathematics. Experience in statistical modeling, quantitative analysis, data engineering, R development, with a focus economic research. Understanding of statistics and econometric concepts, modeling and forecasting techniques Proficiency in SQL and Hadoop is essential. Expertise in R, Python, or other major statistical packages is essential. Experience with Tableau is strongly preferred. Knowledge of JavaScript for data visualization is a plus. Proficient in key econometric and statistical techniques such as predictive modeling, logistic regression, survival analysis, time series modeling, design of experiments, decision trees, and data mining methods. Willingness to learn additional statistical applications or software as required. Experience in the financial services industry is desirable. Excellent communication and strong writing skills required.
Posted 1 month ago
4.0 - 11.0 years
20 - 25 Lacs
Pune
Work from Office
Our Purpose Title and Summary Lead Technical Program Manager Overview Architecture and Technology is seeking a Lead Technical Program Manager to enhance our software engineering culture at Mastercard. This role will collaborate with and support the Software Engineering Guild to develop and disseminate knowledge, standards, practices, and tools. Furthermore, this position will support all Mastercard Programs via Architecture and Technology initiatives including software architecture reviews, reporting, KPIs, and the implementation of software engineering standards. About the role: Utilize tools such as Power BI, Domo, and Alteryx to blend complex datasets and generate clear visualizations. Enhance processes by implementing efficiencies in workflows, logistics, documentation, and data feeds to minimize manual work, while building cross-functional relationships across various teams and Guilds within Mastercard. Promote collaboration across different teams and Guilds within Mastercard, identifying areas for synergy and reuse. Coordinate and oversee activities related to Architecture and Technology, including software architecture evaluations, audits, due diligence for mergers and acquisitions, and risk governance functions. Develop, curate, and manage comprehensive software engineering training curriculums. Improve software engineers onboarding experience and reduce their time to first contribution. Hold interactive forums to involve our software engineering community in discussions on various topics. Frequently conduct retrospectives, create action plans, and coordinate with peers to align and plan changes. Analyze collected data and offer roadmap suggestions to key stakeholders. Create utilities and use existing tools to improve efficiency and support scaling to thousands of stakeholders across the company. Act as the main point of contact for your team, delivering precise project status updates to the appropriate audience in a timely manner. All about you: Strong proficiency in communicating with executives, peers, and staff via newsletters, announcements, bulletins, hosting webinars, and recognition. Strong technical knowledge and a thorough understanding of software engineering practices that enhance and elevate the quality of work performed by software engineers. Demonstrated ability to operate with independence and autonomy in a geographically diverse team. Ability to present and facilitate webinars with high energy across all Mastercard Tech Hubs. Strong written and verbal communication skills with attention to detail. Stays updated on current technology trends and modern software design principles. Previous experience in software development and architecture, with a comprehensive understanding of software engineering principles and methodologies, is preferred. Proven experience in establishing relationships, collaborating with, and influencing dependent teams while maintaining professional respect across the organization. Demonstrated capability in simplifying complex issues and identifying strategic routes to achieve success. Experience with DevOps and CI/CD tools to support developers and automate tasks. Bachelors degree in computer science or a related field.
Posted 1 month ago
4.0 - 10.0 years
20 - 25 Lacs
Pune
Work from Office
Our Purpose Title and Summary Senior, Technical Program Manager Overview: The Avanti Command Center is looking for a Senior, Technical Program Manager to help lead end to end planning and executing on delivery of initiatives for Avanti in-scope programs for both on-premises and cloud deployments. This role is in support of a strategic technology initiative to drive support for localized deployments to meet regulatory and customer on-soil requirements. Role: Successfully deliver major projects and complex assignments with broad scope and long-term business implications. Our TPMs conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. You will contribute to the strategies and design choices to build comprehensive believable and achievable execution plans to deliver new features and capabilities for our customers. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way. You may be working with senior leadership directly to track and report multiple streams of work simultaneously. All about you: Excellent communication skills, Ability to communicate clearly with executive leadership. Excellent skills to multi task and track several projects simultaneously. Experience running Scrum of Scrums Well versed in multiple Agile workflow tools, specifically with JIRA Manages scrum team(s) that will build, operate and maintain software to meet business needs Obsessed with results, and effectively communicate the objectives and how success will be measured to the team members. Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools. Act as Scrum Master / SAFe agilist and drive all ceremonies Implement Scaled Agile Framework and / or other Agile methodologies Enjoys diving deep to understand platform capabilities and underlying technologies. Proven track record of data driven decision-making and applying continuous improvement methodologies across teams Can debate the delivery strategy with business teams, architects, engineers, and designers Can communicate to executives, peers, and staff with impact, eloquence, and authenticity Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles Remove impediments with the right sense of urgency, or guide teams in doing so Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving Coordinate with cross functional teams within MasterCard across locations to ensure project success Being keenly aware of what is being delivered by the team and why, and the big program picture Maintain, Radiate and Present project related information, & metrics for leadership review Coordinate initiatives for automation, defect metrics and overall quality initiatives Recommend strategic direction, continuous improvements and policy changes. Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services. Lead Project/Program management activities around cost, schedule, quality etc. Own collection and reporting of platform metrics Qualifications: Bachelor s / Masters degree in Computer Sciences or related field preferred. Knowledge of multiple software development concepts and Methodologies Detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.
Posted 1 month ago
1.0 - 4.0 years
1 - 5 Lacs
Pune
Work from Office
Job Title - Security Operations Center (SOC) Operator Management Level : CL11 Analyst / CL 10 Senior Analyst Location: Pune, PDC3C, Hinjewadi Must have skills: Excellent verbal and written communication skills Access control alarm monitoring CCTV monitoring Risk monitoring Handling safety / security related calls from employees Good to have skills: Experience in Global Security Operations Center / Regional Security Operations Center Sending mass notification / people advisory to employees / travel advisories Job Summary : The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accentures people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor. Roles & Responsibilities: Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems. Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems Notify, assist, and direct external emergency personnel and internal resources as necessary Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed Manage information flows to and from an incident Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately Coordinate with Accentures Corporate Security regional leads on incident detection and management Coordinate with Accentures Corporate executive protection leads on incident detection and management Ensure that complete and accurate information is entered into the incident management system Utilize and execute protocols and standard operating procedures to effectively manage global incidents. Monitor travel safety and security of the company's staff Maintain situational awareness of current global current events. Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed Initiate mass communication notifications as required Notify leadership of events affecting business operations and employees Ensure proper handling of highly confidential information. Perform other duties assigned by supervisors related to security and safety Additional Information: Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000 Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker Great active listening skills Rapport building skills Patient and empathetic attitude Adaptability and flexibility Ability to analyze threats and envision potential or real time impact to operations Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills Strong Customer Service skills Strong consensus, team building and negotiating skills Ability to work overtime on short notice Strong cultural sensitivities Be able to type a minimum of 35 words per min Excellent written and verbal communication skills Ability to multitask in a fast-paced, at times stressed work environment Strong team player Comfortable with high-tech work environment, and constant learning of new tools and innovations Proficient in Microsoft Windows and Office Suite About Our Company | AccentureQualification Experience: Minimum 2 year(s) of experience is required Educational Qualification: Degree in any stream
Posted 1 month ago
5.0 - 8.0 years
10 - 15 Lacs
Hyderabad
Work from Office
Skill required: Tech for Operations - Artificial Intelligence (AI) Designation: AI/ML Computational Science Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationIn Artificial Intelligence, you will be enhancing business results by using AI tools and techniques to performs tasks such as visual perception, speech recognition, decision-making, and translation between languages etc. that requires human intelligence. What are we looking for Artificial Neural Networks (ANNS)Machine LearningResults orientationProblem-solving skillsAbility to perform under pressureStrong analytical skillsWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
3.0 - 9.0 years
20 - 27 Lacs
Pune
Work from Office
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Mergers and Acquisitions Technical Project Manager About the position OVERVIEW Are you a Technical Program Manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentivesDo you want to work in an inclusive and nurturing culture that encourages your own professional learning and development At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us! ROLE This TPM role will be chiefly responsible for the development of project plans using Microsoft Project for M&A integrations. This role will develop the project plan, shepherd the project through the intake process, and develop the portfolio items in Rally (Initiatives, Epics, and Features) for multiple simultaneous projects across the Mastercard Technology organization. In this role, you will support one or more integration Program Managers by working with your TPM counterparts across the other divisions in Tech to develop and maintain the project plan, and surface issues, blockers, and risks. You will be able to resolve the issues and blockers in your scope of control and escalate larger program level issues to the integration Program Managers. You will also be responsible for reporting using MS Project, Rally, DOMO dashboards, and other MS Office tools like PowerPoint and Word to provide regular updates to stakeholders. ALL ABOUT YOU Project Management experience in a technical environment with an emphasis on developing, maintaining, and using MS Project to drive forecasts, build planning scenarios, and enable decisions. Strong expertise in MS Project and Rally (ALM) or JIRA with the ability to perform Critical Path analysis and understand the areas of risk in the plan. Experience with dependency mapping, baselines, and deadlines. Understanding of how to use Gantt charts and use metrics and analytics to tell a story and support reporting. An eye for quality work and attention to detail. Able to work autonomously or collaboratively as required by the needs of the project. Demonstrated experience breaking down problems, organizing work, planning, and delivering technical programs in agile (scrum, Kanban, etc.) and waterfall delivery models. Strong communication skills, comfortable with presenting to peers, Program Managers, and executive leadership. Naturally curious and a lifelong learner with a proven track record of data driven decision-making and applying continuous improvement methodologies. Demonstrated experience building relationships, partnerships, and influencing dependent global teams. BS in Project Management, Engineering, Computer Science, or related discipline is desired but not required. PMP and/or Agile (SAFe) certifications desired, but not required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
3.0 - 4.0 years
11 - 16 Lacs
Pune
Work from Office
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Analysis Overview As a Business Analyst, you will work closely with Product owners to identify new opportunities and translate them into clear, actionable business and functional and Non-functional requirements. You ll play a key role in delivering successful projects by ensuring alignment between business goals and technical solutions. Role A Business Analyst responsible for partnering with Product owners to identify new opportunities, define business and functional requirements, and deliver high-quality documentation to the development teams throughout the project life cycle. The role includes providing subject matter expertise, leadership to the analyst team, and quality assurance to ensure successful design, development, testing, and implementation of business solutions. Create AHA stories on behalf of product and handover to Engineering and push through required CR s Ensure readiness for PI planning session and ensuring analysis documentation is accurate and delivered prior to deadlines Ensure accelerate solution delivery by aligning business requirements with quality standards across the application lifecycle Improve quality of requirements Responsibilities Partner with Product Managers to define and document business needs and system enhancements to add Value Document requirements in AHA and handover to engineering Lead or coordinate complex analysis aspects of projects from requirements gathering through implementation Collaborate with developers, testers, and other analysts to ensure timely, high-quality delivery Support QA & testing, issue resolution and change management Ensure clear, consistent communication throughout the project lifecycle Provide mentorship and quality assurance across the business analyst team About You 3-4 years of business analysis and project experience Knowledge of Fraud with experience developing requirements and collating metrics for reporting Able to function in a highly matrix environment Strong communication, analytical and Stakeholder management skills, with the ability to build cross-functional relationships and to work, under pressure, with different teams and across different countries / cultures. Proficient in AHA, Jira, Microsoft Office and Word and Excel A builder of bridges who can identify a route to a solution across a complex environment Bachelor s degree required A can-do and will-do attitude Comfortable working independently with minimal supervision Solid understanding of software development processes and methodologies Strong written and verbal communication skills in order to clearly explain complex topics, including drafting technical documents tailored to diverse audience Strong listening skills Strong presentation skills at all levels Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
1.0 - 2.0 years
3 Lacs
Bengaluru
Work from Office
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security System Analyst-Level I, will be responsible to look after the day to day operations in the Security Operation Centre of the client along with his team of Security System Analyst-II, under the supervision of Security Lead. Security Analyst will be responsible to monitor Surveillance Systems, Access Control, and Life Safety Devices. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Monitor Surveillance Systems, Access Control, and Life Safety Devices in the Security Operation Centre. Comply with laid down measures to achieve, under the supervision of the Physical Security Manager and locational Corporate Security Manager, protection, goals, objectives, and metrics consistent with the corporate strategic plan of the client within specified geographic boundaries. Implement security policies, standards, guidelines, and procedures to ensure ongoing security maintenance within specified geographic boundaries. Assist security leads to Investigate security breaches & compilation of incident reports for the same. Monitor the SOC post-integration of all electronic security and life safety systems and generate an analysis for the Corporate Security Function. Ensure all the above-mentioned activities are performed 24x7 for the entire period of the contract. All other duties, as assigned. Qualifications Graduate or Postgraduate with one to two years or more experience in corporate security, electronic security monitoring, forensics, or risk management industry. Experience in control room operation and team management is highly desirable. Previous experience in security control room operations or electronic security surveillance is preferred. Attention to detail and accuracy. Able to analyze issues and propose appropriate solutions. Strong written and verbal communication skills. Professional demeanor while interacting with internal and external stakeholders. Able to carry out responsibilities under general supervision. Serve as an effective team member. Able to organize workload for effective implementation. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Roaster System; 24X7*6 days a week. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Posted 1 month ago
1.0 - 2.0 years
3 Lacs
Pune
Work from Office
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security System Analyst-Level I, will be responsible to look after the day to day operations in the Security Operation Centre of the client along with his team of Security System Analyst-II, under the supervision of Security Lead. Security Analyst will be responsible to monitor Surveillance Systems, Access Control, and Life Safety Devices. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Monitor Surveillance Systems, Access Control, and Life Safety Devices in the Security Operation Centre. Comply with laid down measures to achieve, under the supervision of the Physical Security Manager and locational Corporate Security Manager, protection, goals, objectives, and metrics consistent with the corporate strategic plan of the client within specified geographic boundaries. Implement security policies, standards, guidelines, and procedures to ensure ongoing security maintenance within specified geographic boundaries. Assist security leads to Investigate security breaches & compilation of incident reports for the same. Monitor the SOC post-integration of all electronic security and life safety systems and generate an analysis for the Corporate Security Function. Ensure all the above-mentioned activities are performed 24x7 for the entire period of the contract. All other duties, as assigned. Qualifications Graduate or Postgraduate with one to two years or more experience in corporate security, electronic security monitoring, forensics, or risk management industry. Experience in control room operation and team management is highly desirable. Previous experience in security control room operations or electronic security surveillance is preferred. Attention to detail and accuracy. Able to analyze issues and propose appropriate solutions. Strong written and verbal communication skills. Professional demeanor while interacting with internal and external stakeholders. Able to carry out responsibilities under general supervision. Serve as an effective team member. Able to organize workload for effective implementation. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Roaster System; 24X7*6 days a week. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Posted 1 month ago
7.0 - 10.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Provide reliable &optimal security to each one inside the Campus, as well the protection of institutional property &assets. Shall manage/supervise the existing&the new security agency, which Management hires. Prepares weekly roster of all the guards. Health insurance Provident fund Food allowance
Posted 1 month ago
5.0 - 10.0 years
8 - 11 Lacs
Hyderabad
Work from Office
Position Summary The primary role of the candidate will be to oversee and manage all security operations within the organization, develop and implement comprehensive security policies, protocols, and procedures, conduct regular risk assessments and security audits, promote a culture of security awareness and vigilance, contingency/emergency planning and response. Job Responsibilities Operations Coordination Oversee daily operations of security services. Ensure all the necessary compliance with all relevant health and safety regulations, conducting regular inspections and audits. Develop and implement standard operating procedures for security operations. Formulation and review of procedures & policy of company for security operations Maintain the Security Operations Manual up to date for use by all on site security personnel to perform duties, individual instructions for each post; attendance; use of security equipment; dress standard; training etc. Managing security guard force of around 70 headcount which includes Guards (male and female), Security Supervisors, armed guards, SO and AO. Responsible for Access Control System, CCTV operations, Security Control Room operations, ID badging system, Visitor & Guest Management, Parking & QRT (Quick Reaction Team). Responsible for training of firefighting teams as well as ensuring operational efficiency of firefighting system. Conducting mock drills at site in the capacity of Safety (BCP) SPOC Implementing of ISO 9001:2015, ISO 14001:2004 and OSHAS 18001:2007 certifications within dept including sustainability drives. Security Survey, Risk Assessment, Investigations and Emergency Management. Vendor and Contractor Management Establish and maintain strong working relationships with external partners. Ensure that all vendors and contractors adhere to company standards and policies. Evaluate vendor performance and address any issues or concerns promptly. Maintenance Management Develop and implement a comprehensive maintenance plan for the security assets (printers). Ensure the timely repair and maintenance of CCTV, ACS, Fire & etc. Maintain accurate records of maintenance activities, including work permits. Budgeting and Financial Management Prepare and manage the Security budget, including capital expenditures and operational costs. Monitor expenditures and identify opportunities for cost savings. Provide regular financial reports and updates to senior management. Emergency Preparedness and Response Develop and implement emergency preparedness plans. Coordinate emergency response efforts, including evacuation procedures and communication protocols. Conduct regular emergency drills and training sessions for staff. Maintain emergency supplies and equipment, ensuring readiness for any situation. Education, Technical Skills & Other Critical Requirement Education Bachelor's degree with minimum of 5-8 years of experience in security management. Experience (In Years) 5-8 years Technical Skills Skills and Competencies- Strong knowledge of building systems, maintenance practices, and safety regulations. Setting up of the Admin & Physical Security Department. Liaison. Ability to manage multiple tasks and priorities effectively. Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams. Risk Assessment, Investigations, Emergency Management & BCP Experience in Security Automation & Process Orientation. Personal Attributes- Detail-oriented and proactive in identifying and addressing issues. Ability to work under pressure and meet deadlines. Strong problem-solving skills and the ability to make sound decisions. Commitment to continuous improvement and professional development. High level of integrity and professionalism. Working Conditions This position may require occasional weekend work to address emergency situations or complete critical tasks. The Facilities Candidate must be available to respond to facility-related emergencies on a 24/7 basis.
Posted 1 month ago
5.0 - 10.0 years
5 - 8 Lacs
Guwahati, Lumshnong
Work from Office
Position: Plant Security Support Title: Officer / Executive Unit: Infrastructure & Facilities - Security Place: Lumshnong, Meghalaya Credentials: Any Graduate with experience in law enforcement / similar role Responsibilities: Support Plant Security head to manage, handle and supervise entire security operations at the site to ensure the safety and security of all Manpower & Materials. •Help in development & execution of strategies to identify, assess, prevent, protect, and mitigate all risks, threats, and vulnerabilities to safeguard people, assets, products, and property. •Support to implement security policies, protocols and procedures including introduction of new security technologies •Ensure effective traffic management control (inbound and outbound) at the Plant •Ensure proper documentation and compliance of Security Operations as per statutory/government/internal guidelines and regulations •Support in coordination and Liasoning with public law enforcement, fire and other agencies for smooth security operations and activities at the site •Support for Identifying, investigating, or resolving security breaches, and preparation of reports and presentations for management review. •Control and monitor surveillance equipment, and perform regular property patrols •Supervise security agency manpower and Home Guards including their training to ensure their effective utilization and continuous development. •Develop intelligence network across peripheral villages / local community members to get prior information on security threats and challenges •Support in preparation, control and monitoring of Plant Security budget
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Chennai
Work from Office
Administration and further development of the PI Germany Software Asset Portfolio as well as integration and harmonization of SAM processes with global BNPP SOAM team.PI Germany SPOC with regards to SAM topics. Responsibilities Direct Responsibilities Coordination for all questions of License Management / Software Asset Management (SAM) Controlling in the management of license and user agreements, monitoring of license agreements and preparation of license balance sheets (legal conformity & compliance) Ensuring, auditing and developing compliance in the implementation of the BNP Paribas Group's SAM requirements, as well as participation in software audits and relevant internal audits Participation in the analysis and identification of cost reduction and optimization potentials at the level of the German branch of BNP Paribas SA with a focus on IT technology (services, software, etc.) Maintaining and monitoring of the PI Germany Software Asset Portfolio Interact with internal departments and stakeholders offering guidance on SAM topics like Responsible for the introduction process of new Software product into the Software portfolio of PI Germany, this includes the introduction of new software products, reviewing business cases clarifying questions with regards to EULA / ETLA and licensing research Counterpart for the Open Source Owner for all relevant topics in case an OSS Oversee and handling of incoming tickets dealing with SAM topics (incidents, problems, changes, requests) Monitor renewals and new software purchases Coordinate and contribute to SAM audits and SAM inventories (driven by SOAM) with the internal departments and stakeholders Participate in ITIL-SAM improvement initiatives Establish and maintain processes associated with long-term SAM goals, including acquisition, documentation, deployment and usage of software Contact person for contractual sand license specific questions regarding the existing software products Contributing Responsibilities Act as an ambassador of SAM topics for PI Germany Support the local PI team in all topics related to SAM Interacting with corporate security, IAM and risk practices to ensure that the software is compliant Provide license reports on requested applications Support and guidance counterpart for the responsible Application Owners Counterpart for all Software product related questions internally and externally Technical & Behavioral Competencies Profound knowledge of ITSM & ITAM ticketing solutions (ServiceNow SAM Pro, USU) Deep architectural and conceptual knowledge of the SAM lifecycle Extensive Software Asset Management reporting skills working with CMDB, Excel and Power BI Strong customer service orientation Specific Qualifications (if required) ITIL Foundation (or higher) mandatory ITAM / CSAM certifications at plus Agile certification at plus Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Communication skills - oral & written Client focused Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to manage a project Ability to develop and adapt a process Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Basic understanding of IT architecture is an advantage (TOGAF, Eagle, Zachman Framework) Basic understanding of the IT frameworks like DevOps, COBIT, CMMI, PRINCE2, PMBOK
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Manager, Customer Technical Services Our Purpose Title and Summary Manager, Customer Technical Services ? SessionM by Mastercard is embarking on the next phase of our Global Support team s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview: Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); oSignalfx/Datadog oAthena oCloudwatch, S3, RDS oDynamoDB, SQL oJenkins/Gitlab oPostman oCyberduck/Filezilla oJira oSalesforce Service Cloud or Zendesk oTeams/Slack
Posted 1 month ago
2.0 - 6.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Ensure hotel is patrolled on a regular basis.. Ensures all hotel entrances are locked and unlocked as per hotel policy.. Maintains hotel key management procedures, and ensures that all keys are accounted for.. Closes down food and beverage outlets each night.. Ensures all meeting and exhibition rooms are secured.. Completes daily security log, including pertinent information from the shift.. Orients employees to the department and hotel and provides on-the-job training on job responsibilities.. Prioritises and assigns work.. Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties required to provide the service brand behavior and genuine hospitality. Ensure that all employees follow safety rules and procedures.. Takes corrective action where required to improve safety of the work areas.. Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.. Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.. At all time projects a favourable image of Brand to the public.. Requirements. Minimum of one three years work experience in the hotel industry in Security. Minimum one year supervisory experience preferred. High School Degree required, Bachelor’s degree preferred. Able to resolve conflicts guests, supervisor and employee. Able to collaborate effectively with other hotel employees and managers to ensure teamwork. Advance knowledge of local security regulations. Excellent organizational skills. Good oral and written communication skills. Skills. Fast-Paced Experience. Microsoft Office. Show more Show less
Posted 1 month ago
1.0 - 6.0 years
9 - 13 Lacs
Mumbai, Navi Mumbai
Work from Office
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary UX Data Analyst-1 Job Title: Analyst, Open Banking User Experience Job Family: Data Analytics About the Role: The Open Banking Business Intelligence (OB BI) team plays a pivotal role in shaping the future of Open Banking by delivering data-driven insights, automation, and analytics solutions. Our mission is to democratize access to data and enhance the user experience (UX) across all Open Banking products and services. As an Associate Analyst, you will work alongside seasoned analysts to analyze consumer journeys, funnel performance, and API-driven data to optimize user interactions within our Open Banking ecosystem. This role provides an excellent opportunity for those eager to build a career in data analytics, UX, and fintech. Key Responsibilities: - Support UX and funnel analytics by examining user interactions, conversion rates, and behavioral trends. - Assist in collecting and synthesizing data from multiple sources, including API data and Open Banking platforms. - Apply data visualization techniques to convey insights clearly using tools such as Tableau and Power BI. - Work closely with product managers and developers to identify opportunities for optimizing customer experiences. - Conduct data cleaning, exploration, and validation to ensure high-quality analysis. - Collaborate with cross-functional teams to standardize and automate reporting processes. - Participate in data-driven storytelling to make complex findings actionable. About You: - Bachelors degree in Computer Science, Data Analytics, Economics, Statistics, or a related field. - Strong analytical skills with an interest in user behavior and Open Banking trends. - Familiarity with SQL, Python, or R for data analysis is a plus. - Experience with data visualization tools like Tableau, Power BI, or Excel. - Understanding of fintech, payments, or banking ecosystems (preferred but not required). - Strong communication skills with a willingness to learn and collaborate. - Ability to work in a fast-paced environment and manage multiple projects effectively. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
3.0 - 10.0 years
15 - 20 Lacs
Pune
Work from Office
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager - Technical Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance. The Senior Product Manager - Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective. Key Responsibilities Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented Produce written documentation of the client s business, functional and non-functional requirements Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications) Technical analysis of product or application to ensure that business and functional requirements can be met. Actively participate in solution design discussions for small to medium complexity initiatives Prioritize and identify cross domain / application / system enhancements Identify key dependencies and knock-on impacts of new development work Collaborate with development team on software designs Act as a liaison and key communication bridge between the development and business teams Act as a technical consultant for Product team during design, development & implementation of new products/services Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base All about you Experience in product, program, or service management with a technology focus. Skilled in organizing and aligning customer activities with product development roadmaps. Proficient in defining and structuring customer objectives, goals, strategies, and success metrics. Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements. Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization. Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy. Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement. Hands-on experience in API development. High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently. Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities. Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities. Solid technical knowledge and capability Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs Collaboration & thoughtful risk-taking mindset Willingness to learn and get stuck in Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
2.0 - 7.0 years
11 - 15 Lacs
Pune
Work from Office
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Technical Services Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Customer Technical Services Who is Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. SessionM by Mastercard is embarking on the next phase of our Global Support team s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview: Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); o Signalfx/Datadog o Athena o Cloudwatch, S3, RDS o DynamoDB, SQL o Jenkins/Gitlab o Postman o Cyberduck/Filezilla o Jira o Salesforce Service Cloud or Zendesk o Teams/Slack Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
6.0 - 12.0 years
25 - 30 Lacs
Pune
Work from Office
The Senior Product Manager - Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective. Key Responsibilities Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented Produce written documentation of the client s business, functional and non-functional requirements Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications) Technical analysis of product or application to ensure that business and functional requirements can be met. Actively participate in solution design discussions for small to medium complexity initiatives Prioritize and identify cross domain / application / system enhancements Identify key dependencies and knock-on impacts of new development work Collaborate with development team on software designs Act as a liaison and key communication bridge between the development and business teams Act as a technical consultant for Product team during design, development & implementation of new products/services Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base All about you Experience in product, program, or service management with a technology focus. Skilled in organizing and aligning customer activities with product development roadmaps. Proficient in defining and structuring customer objectives, goals, strategies, and success metrics. Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements. Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization. Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy. Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement. Hands-on experience in API development. High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently. Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities. Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities. Solid technical knowledge and capability Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs Collaboration & thoughtful risk-taking mindset Willingness to learn and get stuck in
Posted 1 month ago
3.0 - 6.0 years
10 - 14 Lacs
Mumbai, Navi Mumbai
Work from Office
The Open Banking Business Intelligence (OB BI) team plays a pivotal role in shaping the future of Open Banking by delivering data-driven insights, automation, and analytics solutions. Our mission is to democratize access to data and enhance the user experience (UX) across all Open Banking products and services. As an Associate Analyst, you will work alongside seasoned analysts to analyze consumer journeys, funnel performance, and API-driven data to optimize user interactions within our Open Banking ecosystem. This role provides an excellent opportunity for those eager to build a career in data analytics, UX, and fintech. Key Responsibilities: - Support UX and funnel analytics by examining user interactions, conversion rates, and behavioral trends. - Assist in collecting and synthesizing data from multiple sources, including API data and Open Banking platforms. - Apply data visualization techniques to convey insights clearly using tools such as Tableau and Power BI. - Work closely with product managers and developers to identify opportunities for optimizing customer experiences. - Conduct data cleaning, exploration, and validation to ensure high-quality analysis. - Collaborate with cross-functional teams to standardize and automate reporting processes. - Participate in data-driven storytelling to make complex findings actionable. About You: - Bachelors degree in Computer Science, Data Analytics, Economics, Statistics, or a related field. - Strong analytical skills with an interest in user behavior and Open Banking trends. - Familiarity with SQL, Python, or R for data analysis is a plus. - Experience with data visualization tools like Tableau, Power BI, or Excel. - Understanding of fintech, payments, or banking ecosystems (preferred but not required). - Strong communication skills with a willingness to learn and collaborate. - Ability to work in a fast-paced environment and manage multiple projects effectively.
Posted 1 month ago
1.0 - 2.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security System Analyst-Level I, will be responsible to look after the day to day operations in the Security Operation Centre of the client along with his team of Security System Analyst-II, under the supervision of Security Lead. Security Analyst will be responsible to monitor Surveillance Systems, Access Control, and Life Safety Devices. Responsibilities Represent Pinkerton's core values of integrity, vigilance, and excellence. Monitor Surveillance Systems, Access Control, and Life Safety Devices in the Security Operation Centre. Comply with laid down measures to achieve, under the supervision of the Physical Security Manager and locational Corporate Security Manager, protection, goals, objectives, and metrics consistent with the corporate strategic plan of the client within specified geographic boundaries. Implement security policies, standards, guidelines, and procedures to ensure ongoing security maintenance within specified geographic boundaries. Assist security leads to Investigate security breaches & compilation of incident reports for the same. Monitor the SOC post-integration of all electronic security and life safety systems and generate an analysis for the Corporate Security Function. Ensure all the above-mentioned activities are performed 24x7 for the entire period of the contract. All other duties, as assigned. Qualifications Graduate or Postgraduate with one to two years or more experience in corporate security, electronic security monitoring, forensics, or risk management industry. Experience in control room operation and team management is highly desirable. Previous experience in security control room operations or electronic security surveillance is preferred. Attention to detail and accuracy. Able to analyze issues and propose appropriate solutions. Strong written and verbal communication skills. Professional demeanor while interacting with internal and external stakeholders. Able to carry out responsibilities under general supervision. Serve as an effective team member. Able to organize workload for effective implementation. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Roaster System; 24X7*6 days a week. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Posted 1 month ago
0.0 - 2.0 years
1 - 1 Lacs
Lucknow
Work from Office
Responsibilities: * Patrol premises regularly * Respond to alarms promptly * Maintain visitor logs accurately * Control access with ID checks * Secure facility at end of day Provident fund Employee state insurance
Posted 1 month ago
4.0 - 6.0 years
17 - 20 Lacs
Gurugram
Work from Office
Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers. About The Team/Project The Information Security Officer is responsible for supporting the implementation and operation of the organisation's Information Security Management System (ISMS) within their region. This role will support security risk management, policy compliance, audits (internal, external and client), training and awareness, supply chain risk, and support security operations in incident management. As a Managed Service Provider (MSP) and data processor for clients, the analysts will enable security controls aligning with client contractual obligations, regulatory requirements, and industry best practices. The analyst will work closely with global security leadership, regional stakeholders and clients to address both internal and client-specific security challenges What You’ll Do The position is within the Information Security team. Main activities will include but are not limited to: Internal Audit & Assurance: Support the implementation and operations of the ISMS within the region. Support alignment with global security policies and regulatory requirements including ISO27001, SOC2 type II and PCI-DSS. Support continuous assessment and improvement of security controls and processes. Information Security Risk Management Support, identify, assess, and mitigate security risks. Maintain the risk register and track remediation activities. Provide risk-based guidance to business units, IT teams, and client-facing operations. Information Security Policy & Standards Ensure compliance with corporate security policies, frameworks, and client-specific security mandates. Develop and enforce security standards and client requirements. Input into periodic reviews and updates to security policies to align with evolving requirements. Information Security Audit & Compliance Support internal and external security audits, ensuring timely remediation of findings. Provide security assurance to clients by responding to security questionnaires and participating in client audits. Coordinate with service delivery teams to meet client-specific obligations. Monitor and report on security posture, client security commitments, and compliance status. Information Security Training & Awareness Support the delivery of security awareness programs Support phishing exercises and other training initiatives to enhance security culture. Collaborate with HR and other departments to ensure security education is embedded in employee onboarding and ongoing training. Supply Chain Risk Management Support the assessment and management of security risks associated with third-party vendors and suppliers. Support security requirements are included in vendor contracts and SLAs. Enable regular security assessments of critical suppliers, considering the impact on client services. Security Operations & Incident Management Support Assist in managing and responding to security incidents within the region, to ensure rapid containment and remediation. Work with the Security Operations team to protect both internal and client environments. Support post-incident reviews and contribute to continuous improvement in incident handling, including lessons learned for client operations. Qualifications and Experience • Bachelor’s degree in Information Security, Computer Science, or related field (or equivalent experience). • 3+ years of experience in an information security role, preferably with regional oversight in an MSP or data processing environment. • Good understanding of ISO27001, NIST, GDPR, and other security and data protection frameworks. • Experience in security risk management, audits, compliance, and client security assurance. • Knowledge of security operations, incident response, and managed security services. • Familiarity with supply chain security and third-party risk management. • Good communication and stakeholder management skills, with experience working with clients on security matters. • Ideally security certifications such as CISSP, CISM, or CRISC are preferred. Working at Bravura Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. Competitive salary and employee benefits scheme. Flexible working hours, we value work-life balance. Maternity/ Parental (including secondary) leave policy. Cab facility available in Delhi/NCR. Meal facility available Free Medical Insurance So, what’s next? We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Youtube Video
Posted 1 month ago
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