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7.0 - 9.0 years
9 - 10 Lacs
Bengaluru
Work from Office
To provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions Job Responsibilities and Accountabilities Area of Responsibility % time spent Performance Metrics Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects 25% No. of Quality incidents Quality audit reports Client satisfaction score 1 | Page Job Description Business Performance Goal ( Revenue , Collections ,Margin Improvement )Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase.Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps .Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. 25% Meeting Budget targets Revenue growth % Profitability % Collection% Price Increase % Client Relationship Management Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly 20% Client Retention % Customer Termination –value &number 2 | Page Job Description Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies 20% Attrition % Induction completion % Training hours for guards Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures 10% No of Health &SafetyI ncidents Health & SafetyCompliance % Key Relationships Internal Hub Head Branch Finance and HR teams Key/Core sales team Health & Safety team External Clients External Partners – vendors, unions Key Competencies Required Core Competencies Results Orientation Set Stretch Targets Planning & Organizing Performance Monitoring Resilience Customer Focus Listen & Respond Functional competencies Strategic Orientation Business Acumen Financial Orientation Long Term Focus 3 | Page Job Description Ownership Engaging and Developing People Training Engaging Team Leading with Integrity Respect & Integrity Fostering Collaboration Qualification and Experience Required Qualification Minimum: Graduation / Diploma (if very relevant industry experience) Desired: MBA/ Master’s degree or equivalent Relevant Experience Minimum 8-10 years of overall experience Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics) Experience of independently managing a P&L Ability to make sound, clear and relevant decisions Ability to resolve disputes/ disagreements Ability to carry people along, create team spirit and gain their commitment Ability to successfully manage widespread field operations Ability to work with labour union
Posted 3 weeks ago
10.0 - 20.0 years
9 - 14 Lacs
Kolkata
Work from Office
SUMMARY Roles And Responsibilities Identify and mitigate risks of fraud and misconduct. Recommend policy/process improvements for preventive vigilance. Investigate complaints and coordinate with relevant authorities. Ensure confidentiality and fairness in inquiries. Monitor compliance with laws, rules, and internal policies. Conduct audits and surprise inspections. Manage whistle blower system and ensure non-retaliation. Maintain records and submit regular vigilance reports. Escalate serious issues to senior management or authorities. Conduct training on ethics, compliance, and anti-corruption. Promote a culture of transparency and accountability. Advise management on ethical issues and disciplinary actions Requirements Coordinate with internal teams to ensure vigilance protocols are followed. Guide employees on ethical practices and compliance requirements. Build awareness and foster a culture of integrity across departments. Support management in handling disciplinary actions based on vigilance findings.
Posted 3 weeks ago
2.0 - 7.0 years
3 - 5 Lacs
Pune
Work from Office
1. Age criteria: 25-35 years. (Male) 2. Hands experience in ' LenelS Onguard' physical access control system is a must. 3. Proficient in English. 4. Computer Literacy. 5. Leadership: Capable of handling security manpower. 6. Experience : 2 to 6 Yrs. 7. Salary Gross : 39500/- + Mediclaim / leave & Bonus. 8. Job Location: Hinjewadi, Pune. 9. No. of Positions: 2 Nos.
Posted 3 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Pune
Work from Office
Senior Software Engineer Overview Mastercard Send Software Product Development Team is developing products to displace cash by creating simpler and more secure ways to transact for everyone, everywhere via fast, secure, and other innovative solutions The purpose of this job is to be a senior software engineer on a team that is focused on developing new or enhanced initiatives and responsible for delivery of high quality software solutions using agile methodology. Are you passionate about building new technology services and interested in sharing that knowledge and passion with others? Do you love to solve problems and find creative solutions? Do you want to be part of an agile software development, collaborative environment? Role Design and develop technical solutions to meet business requirements in adherence with MasterCard standards, processes and best practice. Work closely with product and architects on product definition, technical design and development. Develop and deliver solutions as part of a scrum team and including design documents and proof of concepts Perform code reviews across multiple scrum teams to ensure strong coding principles are adhered to. Possess the aptitude to quickly learn and contribute the platform. All About You Bachelors degree in Information Systems, Information Technology, Computer Science, Engineering or equivalent work experience. Hands on expertise in Java, J2EE, Spring, Hibernate, Web Services and Oracle SQL development. Good knowledge of UNIX. Knowledge of cloud native development such as pivotal cloud foundry etc. Extensive experience in designing and developing consumer facing products is a must have. Experience with software development methodologies, particularly with Agile/Scrum methodologies.
Posted 4 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Pune
Work from Office
Senior Software Engineer Overview -The Customer Access Team is a dedicated collection of self-organizing, high performing, interdependent, co-located individuals representing different functional roles with all the necessary skills to create the foundational capabilities that application teams develop on top of it. This team leads with mission to provide overall stewardship of enterprise grade application architecture & design within the context of holistic software development. This includes driving the architecture & design decisions and building consensus around it. The team leads the exploration in software architecture & technology innovations along with enabling excellence in overall team. -Senior Engineers at MasterCard lead architectural and framework initiatives, contribute across the software development lifecycle including design, implementation, and code reviews and promote best practices and compliance across teams. Role Essential responsibilities of the position: - Apply DevOps practices: CI/CD, monitoring (e.g. Splunk, Dynatrace), logging, config management (e.g. Chef, Habitat), and automation (e.g. JMeter, BlazeMeter, playwright). - Build Spring Boot applications, REST APIs, and work with SQL/NoSQL databases. - Maintain and enhance services with minimal oversight. - Debug and support Tier 1 applications; simplify complex systems. - Define features and deliver impactful, user-focused products. - Identify and resolve performance issues. - Guide teams on standards, automation, and tooling All about you - DevOps expertise: CI/CD, monitoring/logging (Splunk, Dynatrace), config management (Chef, Habitat), and automation tools (JMeter, BlazeMeter). - Good experience with Java Springboot, RESTful services, and application server design. - Strong interpersonal skills and a collaborative mindset. - Passion for learning and staying current with emerging tools and technologies.
Posted 4 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
OnePay is looking for Corporate Security and IT Operations Engineer to join our dynamic team and embark on a rewarding career journey. Responsibilities : System Monitoring : Monitor the performance and availability of IT systems, servers, and network infrastructure. Implement proactive measures to identify and address potential issues. Incident Management : Respond to IT incidents and service requests in a timely and efficient manner. Troubleshoot and resolve hardware, software, and network - related issues. System Upgrades and Patching : Plan and execute system upgrades, patches, and firmware updates. Ensure that systems are up - to - date with the latest security and performance enhancements. Backup and Recovery : Implement and manage backup and recovery solutions to safeguard critical data. Test and verify the effectiveness of backup and recovery processes. Documentation : Maintain accurate and up - to - date documentation of IT systems, configurations, and procedures. Create and update documentation for troubleshooting and operational procedures. Collaboration : Collaborate with other IT teams, including network, security, and applications, to address cross - functional operational needs. Participate in IT projects and initiatives. Capacity Planning : Monitor system resource usage and participate in capacity planning activities. Provide recommendations for hardware and software upgrades based on capacity assessments. User Support : Provide support to end - users for IT - related issues. Communicate effectively with users to understand and resolve their technical concerns.
Posted 4 weeks ago
5.0 - 8.0 years
4 - 8 Lacs
Chennai
Work from Office
Skill required: Finance & Accounting - User Profile Management Designation: PPSM Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesArchitect, design, implement, test, review and operate business solutions focused on the user profile management requirements of an organization. What are we looking for Microsoft Power BIOperations ManagementData GovernanceAbility to perform under pressureAbility to establish strong client relationshipWritten and verbal communicationCollaboration and interpersonal skillsResults orientation Exceptionally good Excel & Power point skills Effective communication skills both written and Verbal Good Cost Management Skills Stakeholder management SharePoint maintenance & designing Project management skills Good Business Intelligence exposure i.e. Data Management, MIS, Reporting, Analysis. Sound knowledge of Accenture support functions. Experience in SharePoint, Circle, Stream, or collaboration tools. Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 4 weeks ago
5.0 - 10.0 years
27 - 30 Lacs
Pune
Work from Office
Senior Technical Program Manager Overview In addition to our traditional payments portfolio, Mastercard is aggressively expanding into new payment flow and leveraging the digital and connected world of people and economies to deliver faster, reliable and more efficient propositions to make payments - send or receive money. The Cross Border program is part of the wider Disbursement & Remittances business that we are looking to expand at a compounded rate of 50% per year for the next 5 years. We are building solutions to enable payments in an any-to-any format - anyone, anywhere can send or receive money using any channel - money exchanges, banks, digital wallets, cards or fintech apps - providing a seamless and unified experience for both individuals and business to move money. We are looking for a passionate, innovative and experienced Technical Program Manager to drive the program management activities and work across product, technology, security, infrastructure and operations to deliver business outcomes and technology transformation initiatives in a time-bound and structured manner. Role We live by the Mastercard Way cultural values every day - Create Value by thinking big and bold, Grow together by enabling an open culture and supporting different perspectives and moving fast by experimenting and pivoting but owning the outcomes always! Technical Program Managers are at the heart of Mastercard s program management framework. As a Technical Program Manager at Mastercard, you will be expected to perform the following general duties: Organize and accelerate a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations Create mechanisms to effectively report out and control execution. Recognize complexity and create predictable delivery paths for large and/or complex efforts Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements. Drive execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. Act as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time. Understand the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team s services. Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up. May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper. Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives Play an active role in mentoring and recruiting others All About You Education / Certification Bachelor s Degree in related functional area or equivalent work experience with exposure to management theories and concepts Certified in SAFe and Agile Methodologies Expertise Prior engineering experience with one or more languages - Java, .Net, Python Experience in product strategy and program roadmap creation and prioritization Experience managing varied stakeholders across different functional areas and able to drive stakeholder buy-in Experience in technical program management or similar experience. Experience in implementing projects and programs at an Enterprise level. Deep experience with each stage of the software development lifecycle and product delivery lifecycle. Experience in practicing agile, with the ability to adjust and apply the mindset effectively based on current needs and team dynamics. Experience with program management tools; Jira, Rally, etc. Sound understanding of software engineering metrics across the entire lifecycle - scrum metrics, code quality metrics, product metrics and operational metrics Demonstrated ability to work well in a cross-functional, matrix management environment. Ability to lead people and processes without direct authority. Proven track record of data driven decision-making and applying continuous improvement methodologies across teams. Ability to master technical subjects and technologies relevant to the program. Strong written and verbal communication skills Has skills to succinctly articulate technology designs and concerns with business and technical implications, to executive and program stakeholders
Posted 1 month ago
6.0 - 8.0 years
27 - 30 Lacs
Pune
Work from Office
Senior Technical Program Manager ? Overview Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner Tracks and manages manifest definitions, release integration, timing, scope and delivery Provides ongoing updates (with data) on the state of delivery Proactively manages all dependencies, ensuring all outputs are production ready at launch About you Experience: Overall career experience of 6-8 years into Technology or a similar field 3-5 years of experience as Technical Program Manager or in a similar role Good experience managing multi-stakeholder programs in a global organization or equivalent type organization. PMP or PRINCE qualifications in Program, Project or Agile disciplines, or equivalent work experience. Role: Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements. Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time. Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team s services. Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up. May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper. Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives Plays active role in mentoring and recruiting others
Posted 1 month ago
6.0 - 13.0 years
8 - 15 Lacs
Pune
Work from Office
Senior Technical Program Manager Overview: The SPM 1 9B is a new role in Pune, India Tech Hub, that will have to fulfil some of the far-reaching impact for the PTS International Program. It is meant to meet the fast growing business needs across the MEA and APAC regions by bringing in strong reporting, auditing and capacity management discipline in the program. The individual contributor role will be a highly-visible and dynamic role, with expectations to handle multiple tasks and special project-needs on a day-to-day basis. The candidate is excepted to be strongly focussed on achieving results, manage stakeholders and hustle working across the engineering and management layer of the program. Role: The candidate fulfilling this role is expected to work across the teams of PTS International Program for the various types of program-relevant reporting for senior leaders and executives including (and not limited to) ALM reporting which are needed for SPM decision-making related to demand management reports, capacity management reports, priority management, etc. the person in this role is expected to work within very tight timelines. The candidate is also expected to support the lead in vendor/partner identification and relations management as well. He/She will also have to keep a tab on the Pay Orders and financials and report on the budget availability on time to time basis. He/She will be closely working with the SPM leader and be the advisor to the Program on any foreseeable risks and the overall ground-health on some of the key project executions. Day to day interactions with various stakeholders across Delivery, Quality Engineering, Business Operations, Product and Regional leads and lead the chain of discussions to successful closure. All about you: Very strong communication skills (both written and spoken) Has extensively done stakeholder management Strong attitude to learn the new Willing to work in high-pressure environments and continue to deliver flawless works on a timely-basis A mathematical or Business degree is very useful. Strong analytical skills are a must Brings a Business intent to drive to success as well as have an eye for detail A flair to multi-task and handle diverse teams
Posted 1 month ago
7.0 - 10.0 years
9 - 12 Lacs
Pune
Work from Office
Senior Platform Architect Support, troubleshoot & develop technical solutions and alternatives to meet business requirements in adherence with MasterCard standards, processes and best practices and with a high level of innovation, cost effectiveness, high quality and faster time to market Participate as part of a global team to support Mastercards critical core applications. Participate in PoCs Proof of Concept and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks. Perform problem diagnosis; performance tuning; capacity planning and configuration management for MasterCard internet components. Assure system stability and future compatibility by monitoring production execution of all relevant systems. Provides highest level troubleshooting on unified internet solutions, unique problems unanswered at lower levels or those impacting customer or backbone access and global performance Performs lead role in reviewing vendor proposals and making recommendations Research and evaluate new technology for possible deployment in MasterCard s internet infrastructure. Leads complex initiatives and projects and have total accountability for ongoing regional projects as assigned; including responsibility for planning; time and cost control; resource utilization and implementation. All About You Systematic knowledge and understanding of network, operating system principles and web middleware. In-depth knowledge in one or more core functions related to internet infrastructure design and/or web administration. Must be high-energy, proactive, detail-oriented and able to function under pressure in an independent environment. Must have a high degree of initiative and self-motivation and demonstrate the ability to drive results. Strong communication skills both verbal and written and strong relationship and collaborative skills and organizational skills with the ability to work as a member of matrix based diverse and geographically distributed project team. Strong willingness and ability to learn and take on challenging opportunities is critical.
Posted 1 month ago
7.0 - 9.0 years
30 - 35 Lacs
Pune
Work from Office
The Mastercard Payment Services team is looking for a Senior Developer to help design and build secure, scalable, and high-performing systems. The ideal candidate is highly motivated, detail-oriented, and passionate about modern software development, including event-driven architectures, Java Spring Boot, and JSON web services. You will contribute to mission-critical applications, support junior team members, and collaborate across virtual teams to drive quality and efficiency in every release. As a Senior Developer, you will: Design and implement scalable software using Java Spring Boot, following best practices for performance and maintainability. Develop secure and reliable JSON-based RESTful web services to support internal and external-facing applications. Build systems following event-driven design principles, ensuring modularity and responsiveness. Contribute to cloud-native development using Pivotal Cloud Foundry (PCF) or similar platforms. Apply Acceptance Test-Driven Development (ATDD) and ensure a high standard of test coverage and quality. Collaborate with a virtual team of engineers, architects, and product owners across global locations. Mentor junior developers through code reviews, pair programming, and knowledge sharing. All About You - The ideal candidate for this position should: Be proficient in Java Spring Boot and capable of developing secure, maintainable RESTful JSON web services. Have hands-on experience with event-driven systems, ideally using Axon Framework. Understand and apply ATDD principles with a strong focus on automated testing and CI/CD practices. Be comfortable working in a cloud-native environment, particularly using Pivotal Cloud Foundry (PCF). Thrive in a virtual team environment, demonstrating initiative, ownership, and clear communication. Show a genuine interest in supporting and mentoring less experienced colleagues. Desirable capabilities: Experience with Axon for event sourcing and CQRS-based systems. Familiarity with secure coding standards and enterprise integration patterns. Exposure to agile development methodologies and DevOps tooling. Background in the financial services or payments industry is a plus. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
7.0 - 12.0 years
20 - 25 Lacs
Mumbai, Pune, Gurugram
Work from Office
The Consulting Services function is responsible for leading key HR and business specific projects across the global organization. In addition, the function is responsible for maintaining and ensuring and understanding of MasterCard s standards and definitions related to human capital to enable consistency and promote data integrity throughout the organization. The HR Project Consultant supports large, complex business units and is accountable for establishing standards and project managing large scale business unit operational processes and initiatives. In this capacity, they will work with business unit senior leadership and the HR COE, to mine and analyze employee data from which fact-based decisions can be made. The HR Project Consultant provides coaching and appropriate communications to managers and senior management within the business unit they are aligned. Do you desire to lead key business unit and HR projects? Do you desire to help drive business decisions using key workforce data metrics? Do you possess strong problem solving skills? Are you proactive and results oriented with strong leadership capabilities? Role - Project management of large scale initiatives such as: BU Talent Review and YE Calibration and BU specific projects. Data analytics including mining and analyzing data, preparing business unit metrics/dashboards, developing Senior Management review decks and facilitating discussions. Ensures the preparation of BU workforce forecasts and data analytic establishes HR metric definitions and controls processes; manages monthly headcount close process in coordination with manager population and develops quarterly CEO review templates for workforce related topics. Provides consulting to multiple stakeholders on complex talent and workforce operational processes and initiatives and develops simplified processes and procedures. M&A coordination including leading reviews and implementation of acquired company resource data into HR systems. Ensures correct HR system costs incorporated into business case, and establishes and oversees implementation timelines for validating and loading resource data. - All About You Bachelor degree required 7-12 years of overall career experience in Analytics or a similar field Extensive HR Analytics Experience Preferable Excellent Expertise in SQL and Excel Experience in Tableau and Power BI Good to Have Strong leadership capabilities; ability to lead and drive key business initiatives Strong communication skills; ability to demonstrates poise and ability to present and explain findings to senior management Strong project management and problem solving skills with the ability to collaborate with multi-disciplinary teams Solid analytic skills combined with sound business acumen Curious and inquisitive mindset with a proactive, innovative and solution-oriented approach toward problem solving Strong in telling stories and creative insights from data Keen interest to understand Mastercard business and be comfortable operating in a highly dynamic environment
Posted 1 month ago
6.0 - 10.0 years
20 - 25 Lacs
Pune
Work from Office
we're looking for a Senior Specialist, Product Management, for the Expense Management product within the Commercial Solutions business unit. In Mastercard Commercial Solutions we are focused on making payments smarter, and businesses stronger. Our offerings span across commercial card programs including virtual cards, products to support automation of account payables & receivables payment processes, solutions for supply chain financing, and many more emerging innovations. In this position, you will: - Own the Product Roadmap: Lead your teams product roadmap from discovery to delivery, ensuring strategic alignment, clear prioritization, and successful execution across cross-functional teams. - Conduct Market Analysis: Understand and track business context and market dynamics, including regulatory, legal, competitive, and technology landscapes. - Act as a Cross-Functional Liaison: Be the bridge between business and technical teams, translating customer needs into objectives, identifying possible solutions, and defining specific product requirements. - Conduct Requirement Analysis: Analyze business, data, and system interface requirements for roadmap features, system integrations, software maintenance items, or specific customer requests. - Collaborate: Work closely with development teams, software architects, product management, and external groups to ensure a clear understanding of business needs and the software application context. - Incorporate Feedback: Incorporate feedback from clients and cross-functional stakeholders in legal, data privacy, delivery, finance, marketing, sales, etc, to ensure that new features are thoughtfully designed and have a robust go-to-market plan. - Communicate Effectively: Communicate clearly and concisely (both verbally and in writing) to ensure problems are effectively analyzed and outcomes agreed upon. - Document Clearly: Drive institutionalized knowledge using consistent product documentation aligned with Mastercard frameworks. - Commit to Continuous Learning: Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences. - Mastercard Way Behaviors: Demonstrate and drive Mastercard Way behaviors in customer and stakeholder interactions. The ideal candidate for this position should: - Have an owner mindset and go out of your way to get close to the customer to find out what their needs are and how a product or service can help - Have experience working directly with engineering and design teams - Have demonstrated expertise working with data, and contributing to the development of insights for input into product differentiation and competitive strategies - Be a structured, strong, confident, and exacting writer and speaker, able to communicate technical problems succinctly and clearly - Be able to collaborate with cross-functional partners in a matrixed organization - Have experience working with data and drawing product insights for decision making
Posted 1 month ago
4.0 - 9.0 years
12 - 17 Lacs
Pune
Work from Office
Work as a member of an agile team to design, build, test, and deploy new products and features Produce high quality code while employing community accepted testing principles, best practices, and tooling Conduct peer code reviews, providing feedback around logical implementation, and best practice improvement opportunities around patterns, algorithms, library usage, etc Push for better Development Practices, better Code, better Solutions Provide technical guidance, support and mentoring to more junior team members Make significant contributions to architectural decisions Make technology recommendations that balance business needs and technical requirements Proactively understand stakeholder needs, goals, expectations and viewpoints to deliver results Effectively host technology education forums (ie Technology Brown Bag Session) around relevant topics for the wider organization All about you: Deep understanding and significant experience of Java, JVM, and Spring ecosystem Deep understand ETL processes, document databases, data models, object/entity relationship, and relational databases Expert at building and managing REST APIs Experience of Cloud Native Development targeting a major Cloud Provider Experience of modern frontend frameworks such as Anglar or React Experience crafting single page applications (SPA s) as we'll as distributed systems using Java 8, Spring Boot 2.6 Experience of Test Driven Development Solid Understanding of DevOps Knowledge of Continuous Integration & Delivery principles with an eye for automation and IaC Experience building distributed data platforms with high availability concerns and are easily horizontally scaled Not afraid to speak your mind about software design and on the flip side handle any criticism of your ideas with grace
Posted 1 month ago
3.0 - 6.0 years
11 - 15 Lacs
Pune
Work from Office
We are looking for Software Engineers to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The Role Full Stack Developer with adequate attention to design and code quality Drive design and development in Java 8 and above using Object Oriented SOLID principles and patterns towards creating reusable and scalable microservices leveraging technologies such as Spring Boot Framework, Event Driven Architecture etc Develop in a CICD environment leveraging Pivotal Cloud Foundry Leverage the appropriate persistence mechanisms such as RDBMS, No SQL etc based on needs Implement Coding Best Practices. Implement Code Quality gates as per the program norms. Perform various Proofs-of-concept depending on the business needs Coordinate with various groups in MasterCard to ensure success of the projects Exhibit teamwork aligned completely with the Agile environment Provide technical mentoring/training for junior developers based on the needs All About You Passionate about technology with Full Stack Developer skills/talent In depth knowledge on product development Strong expertise in Java and Spring Boot. Experience working on Event Driven Architecture would be an advantage. Experience in Online / Real Time Systems development Experience in CI and CD Experience in PCF (Pivotal Cloud Foundry) and Digital Native Architecture is desirable Strong Communicator Quick grasping and learning abilities Technical Mentoring Skills
Posted 1 month ago
3.0 - 7.0 years
20 - 25 Lacs
Pune
Work from Office
The Advanced Analytics team drives Credit Risk solutions and products that are globally scalable and provide value to the various parts of the credit lifecycle value chain. Developing relevant solutions that solve our customer s credit risk problems while leveraging Mastercard assets is a key differentiator to grow revenue for our retail and commercial clients. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks, and executable roadmaps are crucial drivers for commercialization and business impact. Role: Find new product opportunities to grow the Small Business Credit Risk portfolio and enhance the GTM of current product sets Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis Leverage the Mastercard product management framework to manage the delivery of ongoing innovation and enhancements to focus Products Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (eg regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies Demonstrate awareness of Mastercards broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences All about you: Understanding of credit risk and Mastercard s larger product ecosystem, current market pain points, opportunities and emerging technologies and trends Exhibit ownership, agility, and a strong entrepreneurial mindset, taking initiative and driving results in a fast-paced, evolving market. Experience conducting market research, interviewing customer and testing new product concepts Have a creative mindset with the ability to craft and deliver compelling product value propositions, narratives and storytelling that resonate with diverse audiences. Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels
Posted 1 month ago
4.0 - 5.0 years
17 - 19 Lacs
Gurugram
Work from Office
The Financial Planning & Analysis function manages all aspects of management reporting encompassing budgeting and forecasting, strategic and customer planning. This includes the management and execution of the corporate reporting and planning requirements This Associate Analyst position is responsible across a broad spectrum of strategic processes and initiatives while managing and executing the corporate reporting and planning requirements for Vocalink Limited. Role: Support the financial close process through the analysis of variances against budget, forecasts, prior year actuals, key business drivers and initiatives. Support the development of the annual plan/budget and forecast for scheduled cycle. Also be responsible for ensuring accurate data upload into Hyperion budgeting and forecasting tool Manage, develop and update standardized financial reporting packages that will help drive and support the business, inclusive of business metrics/KPIs. Respond promptly to ad-hoc requests for information and analysis Execute on financial process improvements by building and maintaining financial tools to perform analysis and modelling; review and create suggestions to financial systems Investigate and create opportunities for automation and more efficient methods of creation and delivery anticipating needs of internal customers, members, and other stakeholders On top of FP&A responsibilities will have the opportunity to assist other finance business partners across Applications & Infrastructure Support special projects as they arise All About you: Educational qualification - CA, MBA freshers Experience in financial roles with knowledge and experience of financial planning and management Good knowledge of Business Intelligence tools and experience with financial systems/applications (eg Hyperion and Oracle) Good understanding of reporting, forecasting and budgeting techniques. Self-motivated with a proven track record of delivering success while operating in a team environment. Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy Ability to manage multiple activities of different nature in a condensed timeframe Excellent communication skills Strong relationship management and networking skills.
Posted 1 month ago
15.0 - 24.0 years
4 - 4 Lacs
Durg, Raipur
Work from Office
We are hiring a security incharge for manufacturing plant. Candidate must have Ex servicemen .This is a Company on roll Job. Regularly inspecting buildings, parking, Operating & monitoring CCTV cameras, managing access to facilities , visitor passes
Posted 1 month ago
6.0 - 8.0 years
6 - 6 Lacs
Coimbatore
Work from Office
Reports To (Title) CoC Head / Cluster Head Job Summary Responsible for managing operations for the CoC / Cluster and ensure development of the CoC / Cluster. Job Responsibilities and Accountabilities Area of Responsibility Plan, organize, conduct and control operations as per the monthly/weekly supervision plans and route charts Carry out Operations audits of Sites / Assignments. Should be able to supervise and conduct on-site training as per training programme Should be well versed with basic Sales requirements and Commercials. Effective supervision and Management mechanism. Plans to prevent and combat fire at site and ensure that all the fire extinguishers are serviceable Check all alarm systems at sites for serviceability Check and train security personnel in handling of metal detectors, vehicles search mirrors radio sets, Personnel and Materials gate etc. Train security personnel in techniques of searching trucks, cars, scooters and cargo/consignment and other bomb situations. Carry out a fresh security survey if any changes in location or any addition has taken place in high value items, viz. Computer Centre, network, cash room, bullion vaults or expensive calibration equipment. Formulation and rehearsal of emergency procedures Check log books and documents at sites and compile evaluation and action report. Make out daily visit report and hand it over to CoC Head / Cluster Head for evaluation and action. Qualification and Experience Required Qualification Graduate from any stream At Least 10 years experience in similar industry/position. Good written & verbal communication skill. Minimum : 10 yrs Desired : Relevant Experience: 6-8yrs
Posted 1 month ago
6.0 - 15.0 years
8 - 17 Lacs
Pune
Work from Office
Senior BizOps Engineer The RTP BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD geek who loves all things automation? - Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organisations. We accomplish this transformation through supporting daily operations with a hyper-focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Role Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem-solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Application through monitoring: Partner with our BizOps teams globally to deliver against our incident response commitments. Champion our efforts to push forward with smarter, more adaptable monitoring and alerting tools to support our products globally. Take an active role in the review of process and procedures to better serve the team and our product.
Posted 1 month ago
4.0 - 5.0 years
20 - 25 Lacs
Pune
Work from Office
Senior Software Engineer Overview This contractor position is on Mastercard s performance engineering team working closely with the other Authorization development teams. You will have the chance to use and improve a suite of tools to assess transaction time each release. We are looking for engineers that are passionate about performance and development with a constant focus on improving quality. All About You Have you created many scripts to automate and interface with programs (i.e. shell script, TCL, Perl, Python)? Do you understand throughput, latency, memory, and CPU utilization? Have you spent significant time in Linux environments with some experience administrating? Have you developed software before - preferably in C/C++? Do you know about different inter-process communications (i.e. shared memory, MQ, Kafka)? Do you have experience and prefer working in an Agile environment? Have you worked with big, real-time, and distributed systems? Responsibilities Design, configure, and execute performance tests Work closely with software development teams to identify risks and anticipate problems to ensure that each release does not negatively impact performance Improve the current performance environment with your own code, automation, and onboarding of external tools (i.e. Dynatrace and Splunk) Drive performance issues to resolution
Posted 1 month ago
1.0 - 4.0 years
1 - 4 Lacs
Hyderabad
Work from Office
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Global Security Operations Center (GSOC) Operator- Customer Service, assigned to one of Pinkerton s largest global clients, will be responsible for utilizing best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The Operator monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. This role assists corporate employees, vendors, and visitors, by way of written correspondence, with concerns that pertain to safety and security around the globe. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Provide first line assistance to the client s employee, vendors, and visitors regarding all concerns relating to safety and security. Utilize effective writing capabilities to provide consistent and quality customer support. Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image. Follow procedures for managing a variety of incidents, from minor to major situations. Provide back-up support and on-call functions, as needed. All other duties, as assigned. Qualifications Associate degree (Bachelor s preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security. Experience within GSOC, SOC, TOC, or similar, preferred. Proficient English written and verbal communication skills. Able to maintain a high level of professionalism and approachability. Customer service skills. Able to multitask in a fast-paced, and at times, stressful work environment. Effective team player. Comfortable with a high-tech working environment, and willing to learn new tools and innovations. Computer skills; Microsoft Windows and Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed. Travel, as required.
Posted 1 month ago
2.0 - 8.0 years
4 - 10 Lacs
Pune
Work from Office
Software Engineer II Overview Switching Solutions is involved in developing cutting edge solutions to assist in the new switch development for Authorization, Clearing, and other major functionalities for MasterCard. Analyze and create cutting edge solutions for switching solutions teams Develop solutions for the Switching Systems which includes Analysis, Design, Coding, testing and Implementation Develop project schedule and track the deliverables Coordinate with other groups including vendors and other groups within MasterCard to ensure success of the project. Have you worked in a full lifecycle development project and used various development methodologies including Agile. Have you worked with teams across countries? Do you have an understanding of Payment and Cards industry? Role Involve in development, testing, implementation and Support of Switching Solutions. Hands-on experience in Java , Spring Help in testing automation, defect metrics and overall quality initiatives All About You Java, Spring , online / real time development experience or knowledge Strong Communicator with good written skills Experience in Application development Experience deploying applications on the Cloud is desirable Quick learner and ability to achieve results in a timely manner.
Posted 1 month ago
13.0 - 15.0 years
14 - 16 Lacs
Pune, Vadodara
Work from Office
Content Strategy Analyst II Summary: Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages. Overview: This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies. Are you passionate about technology and finding new ways of doing things that challenge the status quo? Do you enjoy finding new solutions for delivering digital content? Do you enjoy working on a team that interfaces with business partners across the globe? Role: Work with cross functional Teams and multiple Business/Product Owners to create and update technical content Ensure updates are made to content in accordance to the CS&D writing standards Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile Provide excellent customer service to our business partners and customers Author in XML or markdown, a tool utilized for content creation and editing Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki All About You: Possesses strong organizational and time management skills Exhibit strong written and verbal communication skills Willingness to learn new technology programs and process to drive innovation through ingenuity, creativity, and thoughtful risks Adaptable to dynamic change and ambiguity thriving in a fast-paced environment Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships Exhibit the highest degree of professionalism, accountability, and empowerment to drive results Experience with Microsoft Office products Basic understanding of DITA/XML, HTML, and PDF Basic knowledge with MSTP/Chicago/any other technical publication guidelines
Posted 1 month ago
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