Copy of Ongoing Monitoring Operations Manager

Tide Software

1 - 7 years

3 - 9 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

health insurance administration analytical business analytics consulting german operations team building monitoring sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function
Owning and defining Tide s SLAs within such workstreams and strategy for meeting these.
Reporting the success and efficiency of each workstream to senior stakeholders
Assessing data using Excel and other visualisation tools to provide actionable insights
Analysis of large data sets in order to identify improvements within Financial Crime processes.
Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk
Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

WHAT WE ARE LOOKING FOR

You speak fluent English
You are an effective communicator with solid reporting skills to technical and non-technical team members
You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups
You have managed the success of multiple work-streams previously.
You have experience working with complex Fraud/AML/ Financial Crime processes.
You have a great analytical mind and attention to detail
You have a curious nature and an impeccable attention to detail
You have worked in finance, consulting, technology or a regulated organisation.
You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
You are customer-focused and a team player
Previous experience in an analytical role (consulting, banking, or professional services) is advantageou

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