Coordinator - Transport

Responsible for Responsible for the day-to-day operation of employee transport.

Key Responsibilities

• Responsible for the day-to-day operation of employee transport
• Work closely with employees, SPOCs, peers and subordinates to foster close win-win working relationship
• Conducting Induction Programs for all new joinees and all processes at regular intervals taking feedback to improve systems and increase employee satisfaction Vendor Management Ensure vendors deliver a consistent and high quality service
• Manage vendors through a structured vendor management program that includes regular reporting based on service levels
• Fleet Quality Ensure the vehicles used for transporting staff are to the required maintenance and quality standards
• This includes presentation, cleanliness, licensing, safety equipment, and spares
• Ensure drivers are courteous to staff, and have appropriate licenses, and appropriate clothing or uniforms
• Manage improvement programs with fleet providers

EHS & Emergencies

• Ensure the transport service is compliant with Environmental Health and Safety standards especially for Female employees
• Implement processes to respond to emergencies, vehicle accidents, etc,

Scheduling

• Manage the scheduling of the transport service to match the requirements of the shift rosters
• Schedule vehicles to minimize cost and achieve an agreed service level within the business Ensure a two-way communications flow to minimize the risk of scheduling problems
• Escalation Management
• Manage real-time escalations, service failures, failed pick-ups, etc

Financial Transport Cost Management

• Manage the operations of the transport service as cost effectively as possible
• Be constantly aware of actual and planned costs for transportation
• Forecast operational budget impact
• Validate fleet costs and other third party costs to ensure they are accurate and correct
• Support the redistribution of costs to budget owners within the company
• Initiate and Lead Cost and Efficiency Improvement Programs
• Continually improve the performance of the transport services provided to facilities users
• People Management Manage vendor staff, drivers to effectively communicate and get desired outcome in terms of engagement with employees, behavior and discipline

Reporting - Report service performance and cost performance, optimization measures on a regular basis

Qualifications: