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Content Strategy & Operations Manager

Content Strategy & Operations Manager

Concentrix

0 years

3 - 7 Lacs

Gurgaon

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

content strategy service support cms development leadership migration copywriting editing design recognition schedule prioritization consistency recruitment onboarding integration efficiency

Work Mode

On-site

Job Type

Part Time

Job Description

Customer Service and Support

Location

Gurugram, India

Job Title:

Content Strategy & Operations Manager

Job Description

As a Content Operations Manager (COM), you will play a pivotal role in nurturing and leading a diverse group of content operators, copywriters and CMS editors in large Content Studio engagements. Your primary responsibility will be to ensure the team's growth, development, and optimal performance, ultimately contributing to the delivery of exceptional content that aligns with the client company's goals and vision.

Key Responsibilities:

Team Leadership and Development:

Provide visionary leadership and set a clear direction for the migration, copywriting and CMS editing team.

Mentor, coach, and guide team members to enhance their skills, boost performance, and achieve their professional goals.

Performance Management:

Set performance expectations, track progress, and conduct regular performance evaluations for team members.

Identify areas for improvement and design tailored development plans to address skill gaps and maximize potential.

Recognize and reward exceptional contributions, fostering a culture of recognition and motivation.

Project Management:

Collaborate with program managers and stakeholders to understand project requirements, scope, and timelines on key strategic projects.

Maintain an eye on team capacity to allocate resources effectively, balancing workloads and team bandwidth to ensure projects are completed on schedule and with high quality.

Participate in stakeholder conversations when team bandwidth and project backlog are not aligned and project re-prioritization is required.

Quality Assurance:

Uphold rigorous standards of quality, consistency, and brand voice across all copy produced by the team. Supervise and mentor existing CMS authoring QA resource.

Provide constructive feedback and support to copywriters, guiding them towards refining their work and delivering excellence.

Talent Acquisition and Onboarding:

Participate in the recruitment process by identifying talent needs, conducting interviews, and making hiring decisions.

Develop comprehensive onboarding programs to facilitate seamless integration of new team members.

Continuous Improvement:

Stay updated on industry trends, best practices, and emerging technologies in copywriting and content creation.

Implement process improvements and innovations to enhance team efficiency and output quality.

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

Time Type:

Full time

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Concentrix

Business Process Outsourcing

Irving

250,000+ Employees

448 Jobs

Key People

Chris Caldwell

President and CEO
Kathy F. Hargrove

Chief Financial Officer
Rita S. Ronnfeldt

Chief Human Resources Officer

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Content Strategy & Operations Manager