Content Development Analyst

Job Description

Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Content Development Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Broad areas of work include: Understanding clients requirements about the content Understand the technical requirement of the content masters including but not limited to structure, components to be used, functionality. Set up content and perform content updates as per clients requirements and agreed timelines Ensure quality and timely completion of requests Ensure seamless communication with team members based out of Munich/Warsaw Identify, manage, resolve and escalate risks and issues affecting timely closures of requestsFunctional Skills: 1-2 years of experience in content management in CMS (SDL Tridion, AEM etc) Experience in working with globally distributed teams Ability to work in complex multiple stakeholder environment and complete plans on scheduleYou will help design, implement & manage Salesforce Marketing Cloud, a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. You will help incorporate incorporates integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. What are we looking for? Technical Skills: Hands on experience in CMS platforms like SDL Tridio, AEM, sitecore etc Hands on experience in HTML coding and CSS Basic experience in PhotoshopInterpersonal Skills: Strong Interpersonal and communication skills including ability to interact with senior members in the project board. Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required. Ability to take end-to-end ownership of success of delivery by collaborating across teams and individuals. An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation. Roles and Responsibilities: Managing content related requests Coordinate with concerned stakeholders for ensuring complete understanding of requests, requesting new/additional information, mock up approvals, request closures etc. Be able to perform basic to medium complexity HTML coding and photoshop activities like image re-sizing, in-image text editing, re-encoding etc. Create and manage content templates in SDL tridion Ensure proper deployment of content in production system across platforms Coordinate with third party technical teams for issue resolution when needed Adhere to various operational processes Identify gaps and areas for improvement in the processes and proposing solution improvements Apply learnings and Industry standard best practices from past experience Ensure timely completion of tasks and requests Ensure high quality closures of all requests with zero margin of errorOther management activities Identify operational risks and issues and take mitigating actions as required Be flexible to work in shift hours and with other stakeholders Help in managing overall teams work-load by managing own deliverables and help team when required Qualifications Any Graduation