Tata Consultancy Services logo

Contact Center Configuration analyst- Contact Center Technical SME

0 years

0 Lacs

Mumbai Maharashtra India

Posted:5 months ago| Platform: Linkedin logo

Apply

Skills Required

configuration drive cisco connect routing strategies ai design dialogflow openai azure vertex auto summarization analysis support deployment tuning analytics integration crm documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Join the Virtual Drive At TCS 28 may 2025 for skill Contact Center Configuration analyst---- Contact Center Technical SME for PAN INDIA location exp req:5+ yrs job Location:PAN INDIA JD Key Responsibilities - Serve as the technical expert for contact center platforms (e.g., Genesys, Avaya, Cisco, Amazon Connect, NICE CXone, five9). - Configure and maintain IVRs, call flows, routing strategies, agent profiles, and AI-powered virtual agents. - Collaborate with business and AI teams to design and implement Conversational AI solutions using platforms like Google Dialogflow, Amazon Lex, or Microsoft Bot Framework - Participate in RFP and proactive deals to provide solutions across contact center - Integrate Generative AI capabilities (e.g., OpenAI, Azure OpenAI, Google Vertex AI) for use cases such as agent assist, auto-summarization, sentiment analysis, and knowledge base generation. - Support the deployment and tuning of AI models for real-time and post-call analytics. - Ensure seamless integration between AI tools, CRM systems, and contact center platforms. - Monitor and optimize AI performance, ensuring high accuracy and customer satisfaction. - Maintain documentation for AI workflows, configurations, and system changes. - Stay current with emerging AI trends and recommend innovative solutions. Show more Show less

More Jobs at Tata Consultancy Services

Tcs Hiring For GRC , Pan India

Pune, Bengaluru, Mumbai (All Areas)

7 - 12 yrs
|

INR 9 - 19 Lacs

Java / Spring boot with API Developer

Pune

5 - 10 yrs
|

INR 9 - 19 Lacs

SAP PP and QM Consultant

Pune

4 - 9 yrs
|

INR 8 - 18 Lacs

SAP BTP Consultant

Pune

4 - 9 yrs
|

INR 9 - 19 Lacs

Customer Service Associate

Pune

1 - 6 yrs
|

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Tata Consultancy Services logo
Tata Consultancy Services

Information Technology and Consulting

Thane

RecommendedJobs for You

Tata Consultancy Services logo

Contact Center Configuration analyst- Contact Center Technical SME

Tata Consultancy Services

Mumbai, Maharashtra, India

Tata Consultancy Services logo

Contact Center Configuration analyst- Contact Center Technical SME

Tata Consultancy Services

Mumbai, Maharashtra, India