Consulting Director - Performance Improvement & Business Transformation

Position Summary

In this role as Performance Improvement Business Transformation Services (BTS) Director, you will be joining a vibrant cross-shore consulting leadership team and be responsible for building the BTS global consulting team from its start. As the leader of this new team, you will be responsible for developing and executing the growth strategy, including the requirements critical to success, while maintaining a high level of team performance quality. Paramount to this role will be building trust and relationships with global counterparts and stakeholders and creating the strategy on how to best partner on solutions. Your position, in this matrixed environment, will also be to create a ‘one-team’ culture.

This is an exciting opportunity to shape and build a team within a company heavily focused

on growth. Join our team as the expert you are now and create your future.

Responsibilities:

• Lead the Healthcare Business Transformation Services Consulting team, covering supply chain, revenue cycle, pharmacy, HR, managed care, and clinical documentation improvement for

  US healthcare organizations.

• Define, grow, and execute the cross-shore consulting team model and priorities.
• Manage team financials, including utilization and budget oversight.
• Collaborate with cross-shore leadership on workforce planning, team effectiveness, and defining roles and responsibilities.
• Serve as the primary escalation point for project teams working with cross-shore members, driving issue resolution.
• Build strong relationships with global counterparts and stakeholders as a crossshore ambassador.
• Coordinate with corporate stakeholders (HR, Talent Acquisition, Learning & Development) for team needs and administrative functions.
• Drive team growth through coaching, mentoring, and career path development.
• Potential for client-facing interactions.

Required Skills & Experience:

• Proven leadership experience managing teams of 20+ employees, including coaching, mentoring, and performance management.
• Ability to independently lead teams, set project direction, develop key deliverables, escalate risks, and influence stakeholders.
• Strong analytical and critical thinking skills.
• Experience in a matrixed environment and managing team economics (utilization, budgets).
• Excellent written and verbal communication skills; ability to create impactful presentations and proposals.
• Success in managing multiple priorities and building strong relationships across stakeholders.
• Completion of all assigned courses and compliance training.

Qualifications:

• Bachelor’s degree required.
• 10+ years of experience in US healthcare functional consulting, with direct oversight in one or more Business Transformation Services areas.
• Experience in organically growing a solution or team.
• Familiarity with efficiency tools (e.g., Co-Pilot, automation) is a plus.