Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant – Messaging Engineer Responsibilities Provide first-level support for Exchange Online issues such as email access, delivery failures, and mailbox settings. Assist with basic DNS troubleshooting and domain configurations. Support Cloudflare-related tasks including DNS record updates and SSL settings under supervision. Respond to incidents and requests related to user identity and access management (IAM), including account lockouts and MFA. Support certificate renewal tracking and assist with installations on Windows systems. Provide end-user support for Windows desktop environments including performance issues, logon problems, and profile corruption. Assist in Windows patch deployment and basic troubleshooting of patch failures. Log all incidents and service requests in the ITSM system, ensuring SLA adherence. Escalate unresolved or complex issues to L2/L3 with proper documentation. Maintain and update SOPs and contribute to the internal knowledge base. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Preferred Qualifications/ Skills Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience). Exp in technical support or service desk role. Basic knowledge of Exchange Online (O365) email configuration and support. Understanding of DNS concepts and ability to identify resolution issues. Familiarity with Cloudflare DNS and basic web performance/security settings. Experience with user identity support including Active Directory, Azure AD, and MFA. Knowledge of certificate management lifecycle (basic level). Hands-on experience supporting Windows 10/11 desktop environments. Exposure to Windows patching tools like WSUS, SCCM, or Intune. Strong problem-solving and documentation skills. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 20, 2025, 5:25:11 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time
