Consultant LBA (US laws and E-billing Exp only)

Essential Responsibilities

• Efficiently and accurately review legal invoice entries.
  Receive legal bill assignments from the Operations Support Specialist and/or work the intake queue for self-assignments.
• Verify compliance with legal billing guidelines by law firms and vendors submitting invoices.
• Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
• Document reasons for any adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.
• Forward the audited legal bill through the review chain as required.
• Communicate and calibrate with Legal Invoice Analyst and Quality Assurance Analyst team members. Provide feedback to management on additional calibration opportunities.
• Demonstrated superior ability to review, analyze and evaluate legal fee and cost/expense invoice entries and to exercise discretion and sound judgment when making audit and adjustment decisions.
• Advanced understanding of legal terminology and claims legal situations required.
• When directed by management, support QA Analysts in addressing requests for reconsideration of adjusted amounts submitted by law firms.
• When directed by management, support QA Analysts in conducting the quality assurance review of invoices audited by Legal Invoice Analyst I & II peers, while utilizing SME knowledge in specialized legal practice areas.
• Conduct periodic audit and data analysis to support management in collecting performance metrics for internal use and use with clients and law firms.
• Analyze and condense clients legal service agreements to produce effective operational tools, meeting and in some cases exceeding customer expectations.
• When directed by management, assist with the creation and updating of various team and department wide standard operating procedures.
  Participate in the training and mentoring of new Legal Invoice
• Analysts via informal and formal mentorship and training initiatives, both for new client roll outs and for back-filling vacancies on existing client teams.
• Liaise with and provide periodic feedback to CIOX Artificial Intelligence Decision Science team on functionality and improvement of machine learning end-user experience and accuracy.
  Self-motivated with an ability to work independently and with very limited supervision after training.
• Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software.
  Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization.
• Excellent spelling and proofreading skills.
• Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form.
• Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period.
• Familiarity with common business math and possess appropriate business telephone skills.
• Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently.