Consultant

Deloitte Consulting

2 - 4 years

14 - 16 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

business administration root cause analysis operational support compliance support analyst analytical issue resolution operations sql process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle escalated SOP-related issues from L1 support and resolve or route to L2 as needed.

Review and validate SOP adherence across operational teams.
Maintain and update SOP documentation based on feedback and process changes.
Provide training and guidance to L1 support teams on SOP compliance.
Collaborate with process owners to ensure SOPs are aligned with business requirements.
Monitor ticket trends and suggest improvements to SOPs or workflows.
Participate in audits and compliance checks related to SOP execution.
Ensure timely resolution of issues within defined SLAs.

Required Skills & Qualifications:

Bachelor s degree in IT, Business Administration, or related field.
2-4 years of experience in support operations or process management.
Strong understanding of SOP frameworks and ITSM tools (e.g., ServiceNow, Jira).
Excellent communication and documentation skills.
Analytical mindset with problem-solving abilities.
Ability to work collaboratively across teams and functions.

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