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Connectivity Coordinator, Homes & Villas

Connectivity Coordinator, Homes & Villas

Marriott

2 - 7 years

5 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

business administration due diligence time management project management analytical manager technology account management property management subject matter expert restaurant management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Connectivity Coordinator works with the HVMB Continent leadership team to support the onboarding and management of Home Management Companies (HMCs) onto the Homes & Villas by Marriott Bonvoy (HVMB) platform
To do this, the coordinator works with the Home Management Company (HMC), Connectivity Provider (PMS or Channel Manager) and internal Marriott International / Sapient technology teams to bring listings live, and to troubleshoot connectivity issues with existing HMCs when required The role will be measured by the number of Home Management Companies / listings connected to the platform and the time it takes to resolve connectivity issues

This role will report to the Director, International Account Management (HVMB)

CANDIDATE PROFILE

Education & Experience Required

Bachelor s degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 2+ years experience in business / partnership development, real estate / home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
Strong project management and organizational skills with a service mindset
Demonstrated ability to work in a fast-paced environment, managing priorities, with excellent time management skills
Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
Self-starter, take initiatives and works proactively
Demonstrated ability to work efficiently and effectively on global teams with teammates and clients in countries across the globe
Professional demeanor, capable of expressing confident, independent judgment
Entrepreneurial mindset
Analytical thinker with strong interpersonal and email communication skills
Fluency in written and verbal/spoken English is a must

Education & Experience Preferred

1 + years of experience in the residential home rental sector

KEY ACCOUNTABILITIES

Technical Onboarding & Connectivity Support

Serves as a connectivity subject matter expert
Keep HVMB internal knowledge centers up to date with accurate information for each Connectivity Provider (PMS or Channel Manager)

Responsible for onboarding Home Management Companies, once contracting and Due Diligence has been completed

Ensure content, calendar availability, fees, amenities and address meet HVMB requirements and flow through the technical connections seamlessly

Perform high level / directional technology troubleshooting, open tickets and seek resolution in a timely manner

Resolve connectivity issues and complete connection migrations for Home Management Companies live with HVMB

Publish units to the HVMB platform

Suggest and implement enhancements to systems and processes

Perform other duties as appropriate

This is a one-year fixed-term contract, with the possibility of renewal based on performance and business needs

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Connectivity Coordinator, Homes & Villas