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Job Summary The Customer Support Excellence (CSE) Associate provides multi-channel support (phone, email, chat) to customers including end-users, dealers, and distributors. This role ensures prompt and accurate resolution of customer inquiries related to products and services, contributes to process improvement initiatives, supports technical coordination across cross-functional teams, and helps maintain high service quality and customer satisfaction. The role operates with limited supervision and may serve as a Subject Matter Expert (SME) or team lead on specific processes. Key Responsibilities Customer Support and Communication Provide customer assistance via toll-free numbers, emails, chat, and remote monitoring tools (e.g., PCC Power Command Cloud). Resolve customer issues, inquiries, and service requests (routine and non-routine) across all Cummins products and services. Document interactions and resolutions in Cummins systems (e.g., CDOS, Optimus). Close the communication loop with customers and ensure updates are logged regularly. Process and System Management Escalate complex issues to internal teams with proper documentation and follow-up. Maintain dashboards and system reports on daily/weekly/monthly basis. Update SOPs and documentation for frequently occurring issues. Coordination and Collaboration Interface with Field Service Engineers, Sales, Product Support, and other internal teams for faster resolution. Provide status updates and feedback to stakeholders and collect customer feedback for continuous improvement. Assist customers with part identification, order details, warranty, and service support information. Training, Knowledge Management, and SME Role Contribute to internal knowledge base and help onboard/train new team members. Provide accurate product and service literature, training program details, and support learning initiatives. Identify trends and gaps to support process enhancements. External Qualifications and Competencies Competencies Customer Focus Building strong relationships and delivering customer-centric solutions. Communicates Effectively Adapting communication styles for different audiences. Collaborates Working across boundaries to achieve shared goals. Action Oriented Taking initiative with high energy and urgency. Directs Work Delegating and removing obstacles to meet objectives. Manages Complexity & Conflict Solving complex problems while minimizing disruptions. Values Differences Embracing diversity and different perspectives. Technical/Functional Competencies Service Information Process Warranty Process Knowledge Service Documentation & Capability Management Education, Certifications, and Licensing Required : High School Diploma or Secondary Education Completion Certificate. Preferred : Bachelors degree in commerce, Science, Engineering, or Diploma in Engineering. Other : May require compliance with export controls or licensing regulations depending on location. Additional Responsibilities Unique to this Position Skills and Experience 3 to 5 years of customer service/support experience (preferably in a technical/engineering context). Basic field service knowledge: intermediate understanding of engine products is desirable. Proficient in multi-channel communication (email, chat, phone). Strong MS Office and dashboard/reporting tools skills. Experience working in rotational shifts (Morning: 7 AM to 4 PM; Afternoon: 1 PM to 10 PM). Experience handling escalation processes and interfacing with multiple stakeholders. Shift and Work Environment This role requires flexibility to work in rotational shifts. May involve occasional 24x7 support for critical service incidents or dealership assistance. Additional Notes (For Internal Use) This position contributes to the Customer Support Excellence team goals. Responsibilities include RCA participation, Optimus system management, and collaboration on continuous improvement projects. Candidates must demonstrate ownership of customer queries from initiation to closure.

Skills: OSS inventory / Cramer/ Granite, Network planning and configuration Java, Oracle PLSQL Developers with knowledge of 4G/ 5G networks. - Grade Specific GradeB2 Experince4 to 6 Years Loc BLR- Preferred HYD/GGN/CHN - optional

Required Skills (Must Have and should meet all the below standards for qualifying to this role) Products Asr9K/NCS Tech OSPF, ISIS, BGP,MPLS, L2VPN/L3VPN/Segment Routing, IP RAN, front/back haul, Core IP transport Architecture, IOS-XR/IOS-XE Consulting SP experience with creating design document & implementation in SP Core Desired Skills (Good to have as value add to this role) Migration expertise in SP core Automation Python, Ansible Knowledge on Datacenter and Mobility Optical knowledge / Hands-on Education &/ Additional Certifications Degree/ Masters - Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering, or a similar field. Certifications - CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider)

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 34 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role

We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 8 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

We are looking for a highly skilled and experienced Team Leader to manage our sales team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in sales management, with excellent leadership and communication skills. Roles and Responsibility Manage the overall running of the sales team to achieve growth and hit sales targets. Develop and implement strategic sales plans to expand the company''s customer base and solidify its presence. Assess the team''s strengths and weaknesses to identify areas for improvement. Establish productive and professional relationships with key personnel in assigned customer accounts and memberships. Build and promote healthy, long-lasting customer relations with existing and new suppliers by partnering with them. Develop and implement new sales initiatives, strategies, and programs to capture key demographics. Liaise and develop professional relationships with regional Representatives and Executives. Attend conferences and exhibitions to identify opportunities. Manage relationships with internal and external stakeholders. Assist in account management for industry suppliers. Oversee financial invoicing for all department activities within the set budget. Liaise with the Commercial Manager, Courses & Events Team Leader, and colleagues to implement proposed changes and improvements. Undertake other duties as requested. Manage budgets and update financial records. Job Excellent organizational and time-management skills. Working knowledge of Microsoft Office. Excellent customer service skills. People management skills. Excellent oral and written communication skills. Organizational skills and attention to detail. Negotiation skills. Presenting skills. Any Graduate. Industry Knowledge and Experience is desirable.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Position: Call Center Executive - Financial Products Sales Location: Gurgaon, India Job Type: Full-time Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products. Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures. Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. Qualifications and Skills: Education: Minimum of a Bachelor's degree in Business, Finance, or a related field. Experience: Proven experience in outbound sales, preferably in a call center environment. Experience in selling financial products is a plus. Communication Skills: Excellent verbal communication skills in English and Hindi. Ability to articulate product features and benefits clearly. Sales Skills: Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets. Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain strong relationships. Team Player: Ability to collaborate with team members and contribute to a positive

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives. Lead and motivate the employees to advance employee engagement and develop a high performing managerial team. Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Make high-quality investing decisions to advance the business. Enforce adherence to legal guidelines and in-house policies to maintain the companys legality and business ethics. Review financial and non-financial reports to devise solutions or improvements. Establish timeliness in all deliverables as well capability to adjust in a volatile environment. Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.). Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. Maintain a deep knowledge of international markets and SEO industry operations. Proven experience as Head of Operations or relevant role Understanding of business functions such as HR, Finance, marketing etc. Demonstrable competency in strategic planning and business development Working knowledge of data analysis and performance/operation metrics Working knowledge of IT/Business infrastructure (SEO Industry) and MS Office Outstanding organizational and leadership abilities Excellent interpersonal and public speaking skills Aptitude in decision-making and problem-solving BSc/BA in Business Administration or relevant field; MSc/MBA is a plus

Meeting with architects,interior designers,builders and other key accounts. Generating leads and successfully closing them Tile & Stone Exp minimum 4-6 years vehicle mandatory Candidate Profile: should have minimum 4-6 years experience in the building material industry and some experience in the tile industry.

Were currently seeking a highly skilled and experienced Quality Engineer to join our team. In this role, you will be responsible for ensuring the safety and quality of our products and procedures through rigorous inspections, implementation of quality control measures, and identification of areas for improvement. You will collaborate with cross-functional teams to address quality issues, drive continuous improvement, and contribute to building high-quality products that exceed customer expectations. The ideal candidate will possess a strong background in engineering or quality assurance, exceptional attention to detail, and a proactive mindset. If you are passionate about quality and delivering excellence, we encourage you to apply and become a valued member of our team. Responsibilities & Skills Roles and Responsibilities Ensure quality control during construction projects by conducting regular inspections of raw materials, in-process products, and finished goods. Conduct soil testing to determine suitability for foundation work and pile foundations. Perform final inspections to verify compliance with project specifications and standards. Collaborate with cross-functional teams to identify and resolve quality issues. Maintain accurate records of test results, inspection reports, and other relevant documentation.

Under minimal supervision, the Technical Support Specialist provides voice-based technical assistance to technicians across the North America region. This includes evaluating and processing warranty claims, supporting engine diagnostics, and ensuring compliance with Cummins warranty policies and regional standards. The role involves multi-channel communication (phone, email, chat) and requires strong technical knowledge, customer service skills, and attention to detail.. Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 3-4 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role.

Assisting in the setting of targets/goals for individuals as well as for teams. Answering the queries of staff and providing guidance and timely feedback. Hiring and onboarding new employees. Reporting upper management on problems and issues. Preparing performance reports on a monthly and annual basis. Good Communication Skills Energetic, confident 70%-Email Communication 30%-Calling English Speaking English Writing Anticipating escalation and taking over calls whenever needed

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : Java, AWS Architecture, React.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAWS Connect DeveloperLevel:- AMExperience:- Above 9 Years (AM) Summary :As an AWS Connect Developer you should Design, develop, and deploy contact center solutions using AWS Connect. You should be aware of cloud contact center operations and customer service processes.Desired Responsibilities:Design, develop, and deploy contact center solutions using AWS Connect.Customize and configure AWS Connect to meet the specific requirements of various projects.Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.Implement security best practices to ensure data protection and compliance.Troubleshoot and resolve issues related to AWS Connect deployments.Collaborate with business stakeholders to gather requirements and translate them into technical specifications.Monitor and optimize the performance of AWS Connect solutions.Create and maintain documentation for system configurations, processes, and procedures.Stay updated with the latest AWS services and best practices. Technical Experience:3+ years of experience in developing solutions with AWS services.Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.Proficiency in programming languages such as Python, JavaScript, or Node.js.Experience with AWS Lambda, DynamoDB, S3, and other AWS services.Knowledge of contact center operations and customer service processes.Professional AttributeMinimum 9 years of hands-on experience on one or more products mentioned above.Team handling / people management, good communication skills.Excellent communication skills.Previous experience working with cross geography teams.Ready to work in shifts including night.Education15 years of full-time education-Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Bachelors degree in engineering preferred. Qualification 15 years full time education

: Job TitleICM/TFFI Center of Excellence Account Activity Review Associate Corporate TitleAssociate LocationBangalore, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clients. The team (located in Berlin and Mumbai) is tasked with providing vital levels of KYC due diligence and Non-Financial Crime Risk review and support within the overall Client Lifecycle. As its primary mandate, AAR CoE performs Account Activity Review & Analysis. This ensures timely identification and escalation of potential Sanctions & Embargos and Financial Crime & Money Laundering related risks. Todays regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role an important part of the first line of defense within the business. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Investigates Correspondent Banking client transactional behavior (Account Activity Reviews) in order to identify and document transactional outliers against expected client transactional activity behavior, in line with Risk Appetite Statement and relevant KODs/KOPs Investigates and analyses alerts output, generated by the firms strategic tools, to identify matches that require escalation to the line of Business (Accountable Client Owners (ACOs) KYC Operations as well as Anti Financial Crime (AFC)/Business Line Compliance and takes part in in-depth discussions as required Documents accurately alert dispositions for all hits and prepares summaries of relevant findings and communicates these to KYC Officers and ACOs Performs 4-Eyes Reviews of team output Ensures correct, clear and structured analysis and documentation of team deliverables for management, internal & external stakeholders and audit Identifies and implements process improvements and documentation. Supports/leads local or global initiatives or projects in close collaboration with Team Leads and other stakeholders (Business, Senior Management and Audit) Interprets latest Key Operating Procedures/Documents and KYC Guidelines and provides guidance to the team and function, if required, in liaison and agreement with KOP/KOD Owner Participates in/leads the ongoing training of team members. Close collaboration with KYC Officers and ACOs to gain specific market and client knowledge to support the decision-making process around relevance of alerts Your skills and experience Relevant university degree and/or equivalent professional experience Prior knowledge/experience with regulatory and/or KYC related topics Prior experience in Compliance, Anti Money Laundering, Transaction Monitoring, Know Your Client, Audit, Risk or other related roles required, ideally within large international Financial Institutions, with a focus on Correspondent Banking Very Good knowledge and awareness of Risks associated with Correspondent Banking First demonstrable project management experience preferred. Trade Finance (TF)/Trade Finance for Financial Institutions (TFFI) experience and expertise beneficial Excellent ability to filter large volume of data & information for relevance against established criteria. Very good research and analytical skills, combined with a good sense of risk awareness. Attention to detail, accuracy, diligence and the ability to deliver high quality results within tight deadlines. Strong communication, presentation and training skills, with the ability to convey the required messages across all stakeholder levels. Team player with strong work ethics, able to motivate others and able to work independently. Capable to work and collaborate within a multicultural and diverse environment. Fluent communication skills in written and spoken English required. Profound command of MS Office applications (Excel, Word, PowerPoint, Outlook) and general computer proficiency How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title ICM/TFFI Center of Excellence Account Activity Review Associate Corporate TitleAVP LocationMumbai, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clients. The team is tasked with providing vital levels of KYC due diligence and Non-Financial Crime Risk review and support within the overall Client Lifecycle. As its primary mandate, AAR CoE performs Account Activity Review & Analysis. This ensures timely identification and escalation of potential Sanctions & Embargos and Financial Crime & Money Laundering related risks. Todays regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role an important part of the first line of defense within the business. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Investigates Correspondent Banking client transactional behavior (Account Activity Reviews) in order to identify and document transactional outliers against expected client transactional activity behavior, in line with Risk Appetite Statement and relevant KODs/KOPs Investigates and analyses alerts output, generated by the firms strategic tools, to identify matches that require escalation to the line of Business (Accountable Client Owners (ACOs) KYC Operations as well as Anti Financial Crime (AFC)/Business Line Compliance and takes part in in-depth discussions as required Documents accurately alert dispositions for all hits and prepares summaries of relevant findings and communicates these to KYC Officers and ACOs Performs 4-Eyes Reviews of team output Ensures correct, clear and structured analysis and documentation of team deliverables for management, internal & external stakeholders and audit Identifies and implements process improvements and documentation. Supports/leads local or global initiatives or projects in close collaboration with Team Leads and other stakeholders (Business, Senior Management and Audit) Interprets latest Key Operating Procedures/Documents and KYC Guidelines and provides guidance to the team and function, if required, in liaison and agreement with KOP/KOD Owner Participates in/leads the ongoing training of team members. Close collaboration with KYC Officers and ACOs to gain specific market and client knowledge to support the decision-making process around relevance of alerts Your skills and experience Relevant university degree and/or equivalent professional experience Minimum 3 years of prior knowledge/experience with regulatory and/or KYC related topics Minimum 3 years of prior experience in Compliance, Anti Money Laundering, Transaction Monitoring, Know Your Client, Audit, Risk or other related roles required, ideally within large international Financial Institutions, with a focus on Correspondent Banking Very Good knowledge and awareness of Risks associated with Correspondent Banking First demonstrable project management experience preferred. Trade Finance (TF)/Trade Finance for Financial Institutions (TFFI) experience and expertise beneficial Excellent ability to filter large volume of data & information for relevance against established criteria. Very good research and analytical skills, combined with a good sense of risk awareness. Attention to detail, accuracy, diligence and the ability to deliver high quality results within tight deadlines. Strong communication, presentation and training skills, with the ability to convey the required messages across all stakeholder levels. Team player with strong work ethics, able to motivate others and able to work independently. Capable to work and collaborate within a multicultural and diverse environment. Fluent communication skills in written and spoken English required. Profound command of MS Office applications (Excel, Word, PowerPoint, Outlook) and general computer proficiency How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

SkillNetwork Voice Admin LocationBengaluru we need candidate with experience in Cisco Contact center, with in depth knowledge on integration, development, and enhancement for this technology. CBR230K Exp - 9.5yrs - 13 yrs PFB the : PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience8-10 Years.

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Role Expectations. Salesforce Service Cloud and Contact Center :. Designs and implements best in class Salesforce based call center solutions. Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership. Leads and mentors a team of Salesforce practitioners. Ensures adherence to best practices in Salesforce. Solution Design. Participates in and leads pre-sales meetings and sales opportunities. Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. Presents proposals and solutions to clients. Leads, participates in, and facilitates customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery. Oversees and leads the design, build and run of Salesforce Solutions. Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. Understands the technical depth of the project and validates the correct resources for the project. Oversees demos development and works closely with users on user acceptance testing. Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. Manages and completes configurations and customizations, security model, and user setup as needed. Documents and implements configurations, customizations, and data mapping requirements for the engagements. Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge. Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement And Innovation. Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients and project teams. Documentation. Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications. A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience is a must have. Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications. Education :. Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications. Administrator. Service Cloud. Experience Cloud, a plus. Data Cloud, a plus. Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills. Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies. (ref:hirist.tech).

Job Title - S&C Global Network - AI - Hi Tech - Data Science Senior Analyst Management Level: 10-Senior Analyst Location: Bengaluru Must-have skills: Prompt Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. WHATS IN IT FOR YOU We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 5 to 8 Years Educational Qualification: Minimum 15 Years of Education

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level:Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute