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The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Career County is looking for SUPERVISOR-FINISHING to join our dynamic team and embark on a rewarding career journey. Good Communication, Supervision, Team Leading Experience supervising/coaching staff Strong analytical skills Assertive, Self Confident and Team playerPositive AttitudeTakes pride in their work Ability to work Independentlyleadership skills for getting work done, persuasiveWell Groomed

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- High Tech Title :- I&F Decision Science Practitioner Senior Analyst Job location :- Bangalore, Gurgaon, Hyderabad, Kolkata About S&C - Global Network :- Accenture Strategy & Consulting Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition. WHAT'S IN IT FOR YOU? We are seeking a skilled and experienced Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Support the creation of industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Develop and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Qualifications Who we are looking for? Bachelors or masters degree in computer science/MBA in a quant discipline in Data Science, Engineering, Industrial or related field. 2-5 years of hands-on experience in data science, with a focus on industries mentioned above. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM / ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage.

About The Role : Strong Communication & Customer Service Skills. Minimum 5-7 years of international contact center experience. Handling a team size of minimum 10-15 associates and their performance management. Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools. Prior digital/call centreexperience preferred. Familiarity with Microsoft Office applications. Must possess excellent written and oral communication, listening, and comprehension skills. Must possess effective time management and organizational skills. Primary Skills Stellar customer service skills and the ability to de-escalate customer frustration. Superior problem-solving skills and the ability to work independently and objectively. Secondary Skill Dedication to the customer experience with the ability to build and maintain strong relationships. Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.

Role & Responsibilities Enforce adherence to all quality standards in line with company protocols. Conduct material testing, including third-party assessments. Maintain comprehensive records of quality-related data and propose alternative solutions when necessary. Provide training to site teams on quality procedures. Resolve issues and troubleshoot quality-related challenges. Skill Sets Proficient in concrete mix design and formwork design; experience with PT and aluminum formwork preferred. Familiarity with all Codal requirements. Ability to interpret technical drawings for insights into shuttering and staging designs, including specialized formwork and falsework. Assist in the development of handbooks and standard operating procedures (SOPs). Conduct technical audits. Experienced in RCC and finishing activities. Proficiency in Microsoft Word, Excel, PowerPoint, and AutoCAD. Demonstrated enthusiasm for learning. Self-starter with strong initiative.

We Are Hiring a Senior Site Engineer PDC Buildcon is looking for an experienced Senior Site Engineer to oversee and execute our construction projects with precision. This role requires 6-11 years of experience , with at least 4 years in a supervisory position . If you are passionate about delivering high-quality projects within budget and timelines, we invite you to be part of our team. Job Details: Designation: Senior Site Engineer Location: Pune, India Job Type: Full-Time | On-Site Salary: As per market standards (based on experience & expertise) Work Hours: Monday to Saturday (as per project requirements) Perks & Benefits: Competitive salary package Career growth opportunities Paid sick leave Exposure to large-scale projects A dynamic and collaborative work environment Key Roles & Responsibilities: 1) Site Execution & Project Management Oversee and manage all on-site construction activities , ensuring smooth execution from start to finish. Plan daily, weekly, and monthly schedules to meet project timelines and budget requirements . Monitor the progress of high-rise buildings, commercial complexes, industrial projects, and institutional buildings . Supervise civil works, plumbing systems, waterproofing, RCC finishing work, shuttering, and structural integrity. 2) Documentation & Technical Planning Prepare and verify BOQs (Bill of Quantities), BBS (Bar Bending Schedules), work schedules, material requirements, and labor allocation . Maintain accurate records of site progress, material usage, and quality checks . Coordinate with the procurement team for timely delivery of materials and equipment. 3) Quality Control & Compliance Ensure adherence to construction standards, building codes (BCS), and quality control measures . Conduct regular site inspections to identify issues and implement corrective actions. Ensure compliance with RERA regulations, safety protocols, and environmental guidelines . 4) Coordination & Management Liaise with architects, consultants, contractors, and clients to resolve design and execution challenges. Coordinate with the MEP, structural, and finishing teams for smooth workflow. Manage subcontractors and labor teams to optimize resource allocation and productivity . 5) Safety & Risk Management Ensure on-site safety protocols are followed as per industry standards. Conduct safety audits and risk assessments to prevent hazards and minimize project delays . Train site personnel on best safety practices, PPE usage, and emergency response procedures . Desired Candidate Profile: 1) Educational Qualification Diploma/B.Tech/B.E. in Civil Engineering from a recognized university. 2) Experience & Technical Expertise 6-11 years of experience in civil engineering or construction management. At least 4 years in a supervisory role , overseeing mid to large-scale projects. Expertise in BOQ preparation, BBS, concrete mixing ratios, curing processes, and quantity surveying . Strong knowledge of construction techniques, materials, RCC structures, shuttering, and finishing works . 3) Skills & Competencies Project Planning & Execution Ability to manage multiple projects efficiently. Team Leadership & Supervision Lead and mentor site teams to enhance performance. Problem-Solving & Decision-Making – Ability to troubleshoot on-site issues effectively. Cost Control & Resource Management – Optimize costs while maintaining quality standards. Construction Management Software – Experience with AutoCAD, MS Projects , or equivalent tools. Excellent Communication & Coordination – Strong interpersonal skills to handle vendors, clients, and internal teams. Why Join PDC Buildcon? Work on prestigious large-scale projects across various sectors. Be part of a highly experienced and professional team in the industry. Strong career progression opportunities in a growing company . A collaborative work environment that values innovation and efficiency. Join us and be a part of shaping the future of construction excellence!

Assists senior engineers with the design, development, testing, and maintenance of engineering projects and systems. They work under the guidance of more experienced engineers to gain practical knowledge and hands-on experience in the field.

What were looking for Education: Bachelors degree. Experience: 2+ years of relevant experience in Reporting, Data Analysis, or a similar role. Preferred Qualification: Proficiency in using data visualization and reporting tools Proven experience in gathering, analyzing, and presenting data in the form of comprehensive reports Experience in performing quality checks and validations on reports and data sets. Proven track record in successfully generating accurate and useful reports to aid business decisions Familiarity with data analysis principles, reporting techniques, and industry best practices Strong understanding of Excel and the ability to use it for advanced data analysis and automation. Experience building and maintaining dashboards in tools such as Tableau, Power BI, or similar. Ability to analyze complex data sets, identify trends, and automate systems for improved efficiency. Strong communication skills to explain complex data to non-technical stakeholders. Experience in a customer service or call center environment is preferred. Proficiency using Workday and Service Now (SNOW) SKILLS AND COMPETENCIES: Reporting Expertise Data Analysis Skills Technical Skills Excellent Communication Skills Attention to Detail Time Management Critical Thinking Problem Solving Skills Collaboration Skills Confidentiality Customer focus- internal and external Courageous Leadership Cultivating innovation Drive for results Accountability Collaborative Effort Bias for action How you will thrive and create an impact: Support the Service Excellence team focused on HR Reporting Gather, analyze, and summarize data and trends from multiple sources to generate accurate reports Design and produce regular and ad-hoc reports on for stakeholders, including senior management and department heads. Collaborate with various teams to consolidate information for reporting Use data visualization tools to highlight data and trends for leadership review Ensure accuracy and integrity of the data and reports generated Monitor and evaluate the relevance and usability of the reports produced Enhance existing reporting systems and introduce new ways to view data Stay updated on the latest reporting trends and technologies Ability to write and generate workday reporting Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processes. Data Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insights. Dashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service Department. KPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvement. Request Management: Manage incoming requests for new dashboards, data corrections, and reporting changes. Documentation: Maintain clear documentation of code, data models, and automation processes. Data Integrity: Ensure the accuracy and integrity of data through regular testing and validation. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- High Tech Title :- Ind & Func AI Value Strategy Manager - 07 Job location :- Bangalore, Gurgaon, Hyderabad, Kolkata About S&C - Global Network :- Accenture Strategy & Consulting Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition. WHAT'S IN IT FOR YOU? We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Qualifications Who we are looking for? Bachelors or masters degree in computer science/MBA in a quant discipline in Data Science, Engineering, Industrial or related field. 10+ years of hands-on experience in data science, with a focus on industries mentioned above. Prior experience in leading teams that develop data science/GenAI solutions will be preferred. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Meeting Architects, builders, construction companies, contractors, Civil Engineers and other clients for the sale/distribution of pre cast Concrete products I.E Pavers, Thermally insulated blocks, hollow blocks, kerb stones etc. Required Candidate profile has to get products approved, should be an excellent communicator, know how to get new clients and not rely just on repeat business.

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities Analysing the date and filter the prospects and assigning to the sales team and rigorous follow up and the closure Payment follow up and clearance of loans and NOC from banks/NBFC till the RC transfer with customer and channel partner Responsible to achieve business & cross sell targets in line with business objective & planned numbers of the region Develop market reading, MIS, competition mapping and future readiness of locations at all times Conduct regular and detailed business reviews with teams, to ensure business strategies are executed as per plan. Collaborate closely with other product groups & functions to enhance value proposition for customers Ability to drive and influence key stakeholders to maximize the results & key deliverables Build an exceptional strong teams of professionals through continuous coaching on training on product offering Own the portfolio by keeping all metrics in line as per plan. Ensuring individual/team meet or exceed all activity standards for prospecting calls, appointments, pitching, documentation and sales closure within TAT on daily basis. Deliver unique customer experience by disbursing the loans within the TAT. Measure teams productivity and implement training measures to bridge the gap to achieve required productivity. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Systems Understanding & Data Tracking & data analysis of key business metrics Required Qualifications and Experience Graduate/ Post Graduate from a reputed institute 4 to 6 Years of relevant experience in Call Center/ Pre-Owned Car Business Basic knowledge on PDD management and RC transfer process in sync with regional RTO across locations and channel partner Understanding of CRM & lending system- Salesforce.com & Finnone would be added advantage Working knowledge of MS-Excel and PowerPoint Fast and Agile Can maintain high energy for extended periods of time. Moves fast when required. Ability to engage and listen to external partners/ clients Excellent communication skills and presentation skills

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ƒ˜ Responsibility is to achieve AOP targets of Touch free collections for all products and verticals. ƒ˜ Enhancing revenue from Nil Pos, Penal collection and partner commission ƒ˜ Driving Seat utilization ƒ˜ Exploring new digital channels. ƒ˜ Revenue generation through Penal collection and partner commission Required Qualifications and Experience "ƒ˜Graduate/Post-graduate with 2 to 3 years Call Center experience ƒ˜Excellent communication and Leadership skills ƒ˜Knowledge of Dialer & campaign management ƒ˜Data analysis & Channel Strategy ƒ˜Coordination with inter department viz. Analytics, IT ƒ˜Vendor Management and controlling attrition ƒ˜Coordination with channel partners for digital payment ƒ˜Monitoring channel partner wise / Agent wise productivity"

About The Role :: Job Title:ICM/TFFI Center of Excellence Account Activity Review Associate Corporate Title:AVP Location:Bangalore, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clients. The team is tasked with providing vital levels of KYC due diligence and Non-Financial Crime Risk review and support within the overall Client Lifecycle. As its primary mandate, AAR CoE performs Account Activity Review & Analysis. This ensures timely identification and escalation of potential Sanctions & Embargos and Financial Crime & Money Laundering related risks. Todays regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role an important part of the first line of defense within the business. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Investigates Correspondent Banking client transactional behavior (Account Activity Reviews) in order to identify and document transactional outliers against expected client transactional activity behavior, in line with Risk Appetite Statement and relevant KODs/KOPs Investigates and analyses alerts output, generated by the firms strategic tools, to identify matches that require escalation to the line of Business (Accountable Client Owners (ACOs) KYC Operations as well as Anti Financial Crime (AFC)/Business Line Compliance and takes part in in-depth discussions as required Documents accurately alert dispositions for all hits and prepares summaries of relevant findings and communicates these to KYC Officers and ACOs Performs 4-Eyes Reviews of team output Ensures correct, clear and structured analysis and documentation of team deliverables for management, internal & external stakeholders and audit Identifies and implements process improvements and documentation. Supports/leads local or global initiatives or projects in close collaboration with Team Leads and other stakeholders (Business, Senior Management and Audit) Interprets latest Key Operating Procedures/Documents and KYC Guidelines and provides guidance to the team and function, if required, in liaison and agreement with KOP/KOD Owner Participates in/leads the ongoing training of team members. Close collaboration with KYC Officers and ACOs to gain specific market and client knowledge to support the decision-making process around relevance of alerts Your skills and experience Relevant university degree and/or equivalent professional experience Minimum 3 years of prior knowledge/experience with regulatory and/or KYC related topics Minimum 3 years of prior experience in Compliance, Anti Money Laundering, Transaction Monitoring, Know Your Client, Audit, Risk or other related roles required, ideally within large international Financial Institutions, with a focus on Correspondent Banking Very Good knowledge and awareness of Risks associated with Correspondent Banking First demonstrable project management experience preferred. Trade Finance (TF)/Trade Finance for Financial Institutions (TFFI) experience and expertise beneficial Excellent ability to filter large volume of data & information for relevance against established criteria. Very good research and analytical skills, combined with a good sense of risk awareness. Attention to detail, accuracy, diligence and the ability to deliver high quality results within tight deadlines. Strong communication, presentation and training skills, with the ability to convey the required messages across all stakeholder levels. Team player with strong work ethics, able to motivate others and able to work independently. Capable to work and collaborate within a multicultural and diverse environment. Fluent communication skills in written and spoken English required. Profound command of MS Office applications (Excel, Word, PowerPoint, Outlook) and general computer proficiency How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Cloud Contact Center Implementation system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing technical support to clients, troubleshooting system issues, and collaborating with cross-functional teams to ensure smooth operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients to understand their technical issues. Troubleshoot and resolve system or application issues promptly. Collaborate with cross-functional teams to ensure smooth operations. Conduct regular system audits to identify and address any potential issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with cloud-based contact center solutions. Strong understanding of contact center technologies and best practices. Experience in implementing and configuring cloud contact center solutions. Knowledge of telephony systems and integration with contact center platforms. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Nagpur office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct thorough analysis of client issues and provide accurate and efficient resolutions. Communicate effectively with clients to understand their needs and provide appropriate solutions. Maintain a deep understanding of the product and its functionalities. Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with cloud-based contact center solutions. Strong understanding of contact center technologies and best practices. Experience in troubleshooting and resolving technical issues in contact center environments. Knowledge of telephony systems and protocols, such as SIP and VoIP. Familiarity with CRM systems and ticketing tools. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Job Title: Industry SME- Insurance / Senior Manager S&C GN SONG Management Level: 06- Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : As an Industry SME- Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. Qualifications Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Document troubleshooting steps and solutions for future reference.- Provide technical guidance and support to junior team members. Professional & Technical Skills:- Must To Have Skills:Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues in a contact center environment.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with ticketing systems and service desk tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Cloud Contact Center Implementation.- This position is based at our Bengaluru office.- A 15 years full-time education with CCNA CCNP certification is required. Qualifications 15 years full time education CCNA CCNP certification

Job Title - Amazon Connect Functional Manager / Senior Manager S&C GN SONG Management Level :06 Senior Manager / 07 - Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Analysis and Implementation Good to have skills: Conversation design, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformations Job Summary :Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Professional & Technical Skills: MBA from a tier 1 or tier 2 institute 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information: An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience: 10+ Years Educational Qualification :Post Graduation in Business Management

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Job Title - Amazon Connect Functional Analyst / Consultant S&C GN SONG Management Level: 09 Consultant / 11 - Analyst Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills :Contact Center Transformation, Analysis and Implementation Good to have skills :Conversation design, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformations Job Summary :Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. Roles & Responsibilities: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Ability to take new challenges and to be a passionate learner Professional & Technical Skills: MBA from a tier 1 or tier 2 institute 3+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional) Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Additional Information: An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience :3+ Years Educational Qualification :Post Graduation in Business Management