Concierge Sales Associate

RemDesk

Position: Concierge Sales Associate

Location: Gurugram (On-Site)

Compensation: 4-5.5 LPA base salary + uncapped incentives

Experience: 0-3 years (Freshers are welcome to apply)

Qualification: Bachelor's degree

About the company

Our client is a new-age luxury fashion platform that curates authentic, hype sneakers, premium streetwear, and high-end accessories for modern consumers across India and the international market.

India’s fastest-growing luxury commerce startup is hiring over 150+ positions in Gurugram. This is a rare opportunity to work with a Shark Tank-backed brand that is building a global luxury marketplace for sneakers, streetwear, and high-end fashion, blending culture, fashion, and technology at scale.

About the Role

Our client is looking for a Concierge Sales Associate who can deliver a personalised, high-touch shopping experience to our top customers. This role goes beyond traditional sales; it combines product expertise, relationship-building, and curated styling support to create a premium, white-glove experience for VIP and high-intent shoppers. You will be the go-to contact for customers who expect fast responses, smooth solutions, and exclusive access to products and drops.

Key Responsibilities

Personalised Client Assistance

Act as a dedicated point of contact for high-value customers. Share product recommendations, styling suggestions, sizing help, and exclusive previews. Support customers throughout their entire shopping journey from inquiry to purchase to post-sales follow-up.​

Sales Revenue Growth

Drive conversions by understanding client needs and curating personalised solutions.... Close sales through WhatsApp, calls, and DM-based conversations. Promote new arrivals, exclusive drops, restocks, and limited editions to the right audience. Maintain and grow a portfolio of loyal, returning customers.​

Customer Experience

Deliver fast, premium, and consistent service. Handle escalations with professionalism and empathy. Ensure all clients feel valued and experience a VIP-level interaction.​

CRM Client Management

Maintain updated customer profiles, preferences, and purchase history. Track interactions, follow-ups, and sales performance metrics. Build long-term relationships that increase customer lifetime value.

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Collaboration Coordination

Work closely with operations to ensure smooth order fulfilment. Coordinate with the creative and marketing teams to share product insights, customer feedback, and content recommendations. Support during drop launches, influencer sales, events, and exclusive campaigns

What You Bring

• 0-3 years of experience in inside sales, luxury retail, concierge service, tele-sales, or customer experience.

• Exceptional communication skills, friendly, clear, and confident. Ability to build rapport quickly and maintain long-term customer relationships. 

• Strong product understanding or interest in streetwear, sneakers, and fashion trends.

• High ownership mindset, quick response speed, and strong follow-up discipline.

• Comfortable working with WhatsApp Business, CRM tools, and phone-based sales.

Who Will Excel in This Role

• Someone who enjoys helping people find the perfect product. Individuals who can close sales without feeling pushy are relationship-first sellers.

• A problem solver who stays calm and solution-oriented under pressure. Someone who thrives in a high-energy, youth-driven brand environment.​

What you get

• Attractive incentives based on sales performance. Exposure to premium fashion retail, customer psychology, and brand storytelling. 

• Growth path into Senior Concierge, Sales Lead, or Client Relations Manager roles.

• A fun, fast-paced environment where ideas and ownership are celebrated.

Mail: admin@remdeskjobs.com