Compliance Manager

As a Compliance Specialist at AscentHR, you will play a crucial role in ensuring client satisfaction and addressing their concerns promptly. Your primary responsibility will be to serve as the main point of contact for assigned clients and support the team in investigating and resolving complex client issues. With your strong customer service and relationship management skills, you will establish and maintain strong relationships with clients, understand their needs, and provide personalized support. In this role, you will need to demonstrate leadership and team management abilities to assist the Team Lead in guiding and supporting team members. Your problem-solving and decision-making skills will be essential in identifying opportunities for process improvements in compliance-related activities. Attention to detail and accuracy in documentation will also be crucial as you communicate updates, changes, and compliance-related information to clients. With 10-15 years of experience in compliance, you will be expected to conduct training sessions to enhance compliance and customer service skills within the team. You will monitor team performance, provide feedback and coaching, and collaborate with internal teams and subject matter experts to address client issues effectively. Additionally, you will escalate critical issues to appropriate stakeholders and document client interactions, issues, and resolutions accurately. Your role will involve collaborating with cross-functional teams to implement enhancements and provide feedback and suggestions for improving the client experience and compliance practices. If you are intellectually curious, progressive, and looking to hone your cross-functional expertise in a flat organization with a people-centric, delivery-led culture, this role is perfect for you.,