Community Manager - Network Counselor

About Nxtwave:

NxtWave raised 275 crore led by Greater Pacific Capital, a leading international private equity firm

Indias fastest-growing Ed-Tech startups

official partner for NSDC

2024 Forbes India 30 Under 30

The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

647+ districts

Know more about NxtWave: https://www.ccbp.in

• Our LinkedIn page: Link
• Next wave of opportunities with 1700+ companies - Link
• 33M funding news - Link
• Youtube Channel - Link
• Impact Stores on LinkedIn - Link

Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle

Who are we looking for?

Community Manager – Counselor Network

If you enjoy motivating, supporting, and enabling independent professionals (educators, affiliates, counselors), this role is for you.

You’re ideal for this role if:

• You have

  2–4 years of experience

  in Community Management, Affiliate Management, or Relationship roles (EdTech / FinTech / Network Marketing / NGO).
• You’re passionate about helping people grow — guiding them to achieve results through consistent engagement and motivation.
• You’re comfortable working with WhatsApp groups, CRM tools, and automation platforms.
• You love data — tracking active users, engagement rates, and lead outcomes.
• You’re fluent in

  English + Telugu / Hindi

  , and can communicate naturally with educators and parents.
• You can work in a fast-paced, target-driven environment with empathy and energy.
  

Roles & Responsibilities:

• Build, manage, and engage a community of

  active counselors across India

  .
• Onboard new counselors, help them understand the platform and process.
• Run weekly

  engagement campaigns

  – contests, rewards, recognition drives.
• Support counselors through

  WhatsApp, calls, and periodic check-ins

  .
• Monitor activity metrics – lead generation, student conversions, counselor activeness.
• Coordinate with the Training and Sales teams to ensure counselors are productive and motivated.
• Collect feedback from counselors and share insights with the core team.
• Manage counselor-related communications (announcements, success stories, updates).
• Work with the automation team to improve community workflows (WhatsApp bots, reminders, contests).
  

Performance Metrics (Month-on-Month Targets):

Metric Monthly Target

Active Counselors

1,500+

Counselor Retention

80% month-on-month

Leads Generated via Counselors

10,000+

Community Engagement Rate

70% response rate

Counselor Satisfaction (Feedback Score)

4.5 / 5

Personal Attributes:

• Empathetic Communicator:

  Understand counselor challenges and motivate them positively.

• Self-Driven:

  Proactive in planning and executing community activities.

• Organized & Data-Oriented:

  Tracks metrics, follow-ups, and engagement patterns.

• Collaborative:

  Works closely with Training, Sales, and Automation teams.

• Creative:

  Constantly brings new engagement ideas and content formats.

  Languages Known:

• Native speaker of Telugu
• Excellent Proficiency in English

Work Location & Working Days:

• Work from Office
• 6-Day Week
• Weekends will be a working day. Week-off will be on weekdays