Community Engagement Specialist

Position Summary

MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics, technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science

Role Value Proposition

MetLife Global Capability Center (MGCC) is looking for a community engagement practitioner and the role is integral to US Business Data and Analytics (D&A) organization. US Data and analytics organization is structured by pillars, each pillar accountable to drive commercial impact through data and analytics solutions for a product and/or business function such as Dental, Disability, Life, Pet or Employer: billing, call center, sales, underwriting etal. This role will directly report into MGCC operations leader, the individual is accountable to oversee D&A community organization fostering a D&A community beyond org hierarchy across MGCC India. The candidate should have a strong understanding of branding, culture, stakeholder management, talent management, excellent analytical skills, and experience with managing/handling high level engagements with leaders.

Job Responsibilities

• Collaborate with the US D&A community and MGCC to develop and maintain effective communications regarding hiring, training, work anniversaries, and other significant events and milestones
• Facilitation of skill set communities within D&A
• US D&A Training (technical, communication, etc.)
• Manage Jr. Talent programs (internship, rotation, etc.)
• Contribute to D&A Branding (close to business)
• Lead India D&A event organization
• Leader and guardian of India D&A culture
• US D&A stakeholder management on Communications, HR Trainings and HR Talent
• Management of external speaking (for US Data officers and other leaders)
• Manage high-level internal speaking engagements and D&A-led events like (Monthly townhalls, Quarterly connects etal)
• D&A stakeholder management towards Communication, HR Training and HR Talent
• Collaborate with different functions/leadership team to contribute and drive closure.

Experience

(In Years)

5 - 8 years of relevant experience community engagement role

Technical Skills

1. Strong Program & Project Management skills
2. Demonstrated experience in any two of the following- Talent Management, event management, communications and branding, community and team building
3. Self-starter who is innovative with solutions
4. Self-initiated, drive and zeal for collaboration and team building • Ability to work in a cross-cultural environment
5. Proficient in Microsoft PowerPoint, Excel including pivot tables, lookups, data validation etc.
6. Proven ability to collaborate with other areas, including IT, Finance, Governance, Training, etc.
7. Written and verbal communication, interpersonal, and Stakeholder management skills are a pre-requisite for this role

Other Preferred Skills

1. Experience working in Insurance domain
2. Appreciation for Data and Analytics tools and frameworks