Communication Trainer

Educational Qualification: Any Graduate

Work Experience

● This position is for Communication Training Team

● Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness

● Provide Feedback and suggestions for improvement

● Publish Dashboards at defined intervals

● Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)

● Publish compliance dashboards as per plan

● Flexibility and Availability for any ad-hoc business requirement

● Ensure Confidentiality, Availability and Integrity of Data

● Provide Feedback and suggestions for improvement

● GAP Analysis & Controls

● Continuous Focus and Drive to meet and exceed department SLAs

● Conduct New Hire training and Refresher training based on TNA

● Conduct interviews

Preferred Competencies:

Ability to train on sounds (IPA), grammar and soft skills

Excellent verbal and written communication skills

Should have good knowledge of audit and evaluation function

Should have good understanding capabilities to improve customer experience

Ready to work in Shift timing as per process requirement

Knowledge of usage of MS Office

Must be fluent in English language