to manage core operational activities such as logistics coordination, queue monitoring, employee scheduling, surveillance monitoring, and daily reporting. This role demands communication skills, Excel/email proficiency, and a readiness to work night shifts.

Key Responsibilities:

Queue Monitoring:

Track live queues and ensure service levels are maintained across processes.

Logistics Handling:

Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates.

Employee Scheduling:

Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements.

Call Handling:

Attend and manage inbound/outbound calls related to logistics and shift coordination.

Surveillance Monitoring:

Monitor live camera feeds and report any unusual activities or violations to the appropriate teams.

Reporting:

Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs.

Communication:

Draft and send professional email communications regarding shift changes, cab issues, escalations, and daily updates.

Escalation Management:

Report real-time issues to respective stakeholders and follow up until resolution.

Required Skills & Qualifications:

Excellent

communication skills

(both verbal and written).

Strong hands-on experience with

MS Excel

(basic to intermediate level - formulas, formatting, etc.).

Proficient in

email writing and communication tools

Willingness to work in

rotational and night shifts

Ability to

multi-task

, stay calm under pressure, and respond quickly to operational needs.

Prior experience in

Command Center / Transport Coordination / BPO back-end operations

is a plus.

Basic understanding of

surveillance systems

(CCTV monitoring) is an advantage.

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Command Centre Executive

Experience & Salary

Skills Required

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Job Summary:

Command Center Executive