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Command Centre

0 years

0 Lacs

Pune Maharashtra India

Posted:4 weeks ago| Platform: Linkedin logo

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Skills Required

monitoring communication servicenow technology support management coordination documentation reporting service escalation report tracking

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Responsibilities Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Command and Control Follow established incident management process using BandLs ServiceNow instance Coordination Documentation and Reporting Coordinate with all relevant teams for incident resolution Coordinate with service desk and other third-party teams Follow a predefined escalation process for critical issues as well as escalate to Level 2 and Level 3 support Preparation of Monthly and Quarterly presentations Ad hoc report preparations Raising On-boarding Off-boarding requests and tracking them to closure Show more Show less

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