Collegedunia - ServiceNow ITOM Expert - CMDB

Description

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About The Role

Key Responsibilities

• Lead the design, configuration, and implementation of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, etc.
• Ensure CMDB integrity and maintain accurate service dependency maps.
• Drive automation initiatives through integration with third-party tools and custom scripts.
• Collaborate with ITSM, ITAM, and other teams to ensure seamless end-to-end service delivery.
• Develop and maintain custom scripts (JavaScript, Glide) to enhance ServiceNow functionality.
• Manage integrations between ServiceNow and other enterprise systems.
• Ensure compliance with ServiceNow best practices and governance standards.
• Provide technical leadership and mentoring for junior team members.
  

Required Skills & Qualifications

• 810 years of overall IT experience, with at least 5+ years in ServiceNow ITOM.
• Strong hands-on expertise in ServiceNow CMDB, Discovery, Service Mapping, and Event Management.
• Proficient in JavaScript, Glide scripting, and API integrations.
• Experience in Asset Management (ITAM), Software Asset Management (SAM), and IT Operations Automation.
• Proven ability to design and implement integrations with external systems.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) preferred.
• Excellent analytical, problem-solving, and communication skills.
• ServiceNow Certified Implementation Specialist ITOM or equivalent certification preferred.