Collections Specialist

JOB DETAILS:

SHIFT TIME- US SHIFT (NIGHT SHIFT)

WORK MODE- WFH (WORK FROM HOME)

• Bachelor's degree with experience in AR Collection, B2B Collection, B2C Collection.
• Understanding Collection Process.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail
• Prepare daily aging report
• Strategize the portfolio

Location