7 B2C Collections Jobs

We are seeking an experienced Team Leader / Collections Manager to guide and support our B2C Collections team. The ideal candidate has a strong background in end-to-end collections, leadership in high-performance environments, and hands-on knowledge of international collections processes, regulatory compliance, and customer communication protocols. Key Responsibilities Lead, mentor, and manage a team of collections agents to meet daily, weekly, and monthly targets. Monitor team productivity, quality, and adherence to processes and compliance standards. Handle escalations, provide coaching, and deliver regular performance feedback. Ensure all communication complies with FDCPA , Mini Miranda ,...

We are looking for a Collection Team leader to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive B2C collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training s...

Role & responsibilities We are Hiring for candidates with good experience in AR collections, B2B and B2C Collections EXPERIENCE- 3-12 YEARS Location- Work from Home Shift- US SHIFT LOOKING ONLY FOR IMMEDIATE JOINERS • Understanding of Accounts Receivables process • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio • Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) t...

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and custom...

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training ...

JOB DETAILS: SHIFT TIME- US SHIFT (NIGHT SHIFT) WORK MODE- WFH (WORK FROM HOME) Bachelor's degree with experience in AR Collection, B2B Collection, B2C Collection. Understanding Collection Process. Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good ...

Manage the end-to-end accounts receivable process including follow-up with customers via calls and emails to ensure timely payment collection. Maintain accurate records by updating aging reports, applying credits, and resolving discrepancies. Collaborate with Billing, Finance, Legal, Tax, and Customer Service teams to address disputes and queries, while monitoring high-risk accounts and escalating issues as needed. Continuously identify process improvements to enhance customer experience and meet monthly productivity goals. Prepare detailed reports and provide regular visibility to leadership. Location - PAN India