Collections Manager

company'scollectionRole & responsibilities Debt Collection : Contact clients to collect outstanding payments and ensure timely resolution of past-due accounts. Recovery Management : Develop and execute strategies for recovering delinquent accounts, including negotiating payment plans and settlements. Customer Communication : Engage with clients via phone, email, or letters to address overdue payments and resolve disputes in a professional and effective manner. CRM Management : Maintain and update the CRM with accurate records of all communications, payment statuses, and recovery efforts. Utilize CRM reports to monitor trends and outstanding payments. Monitoring Accounts : Regularly review aging reports and track overdue accounts to ensure timely follow-ups. Documentation : Maintain accurate records of all communications and payments received, updating the companys internal systems accordingly. Compliance : Ensure all collections activities are conducted in compliance with company policies and applicable laws and regulations. Reporting : Provide regular updates to management on the status of outstanding accounts, recovery efforts, and any challenges faced. Collaboration : Work closely with the finance and legal teams to escalate unresolved cases or identify clients for legal action, if necessary. Risk Management : Identify high-risk accounts and implement strategies to minimize future delinquencies. Preferred candidate profile Bachelors degree in Finance, Accounting, Business Administration, or a related field (preferred). 4+ years of experience in collections, credit control, or debt recovery roles. Strong negotiation and communication skills. Ability to work under pressure and manage multiple accounts simultaneously. Proficient in Microsoft Office and collections software. Knowledge of legal regulations related to debt collection and recovery. Skills and Attributes: Attention to detail and strong organizational skills. Problem-solving mindset and ability to handle difficult conversations professionally. Analytical skills for reviewing account details and determining collection strategies. A customer-focused approach, balancing collections with maintaining positive relationships.