Responsible for managing the collections process for the allocated pool.
Ensure field collection visits to customers for achieving resolution of allocated accounts. Responsible for achieving monthly targets. Ensure that monthly bucket wise resolution targets are achieved. Ensure maximum recoveries by collaborating with other teams including legal/centralcollections. Achieve target collections of charges and late payment penalties from customers. To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing collection feedback regularly. Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.

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Collections Manager