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Aditya Birla Insulators
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Collections Manager

Collections Manager

Aditya Birla Insulators

5 - 10 years

3 - 7 Lacs

salem

Posted:None| Platform:

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Skills Required

loans law enforcement networking underwriting mis analytical market intelligence legal housing finance monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

Key Challenges

To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance for the delinquent portfolio in the City / Cities managed

To achieve the desired collections efficiencies across products managed

Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts

Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head Collections & RISK team.

Ensure that all Collections Activities are properly documented in the form of Collections Trails

Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location.

Negotiate on critical delinquent accounts and obtain repayments to minimize losses.

Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.

Provide feedback on the effectiveness of Collections Strategies formulated and implemented.

Coordination with legal team for all collections legal cases.

KNOWLEDGE / SKILLS / EXPERIENCE

Graduate / Post-Graduate

Minimum 6-8 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable.

Experience in agencies /vendors management.

An initiator with very high level of energy.

Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams.

Strong interpersonal skills and good team player.

Excellent leadership, Analytical, Negotiation, influencing and communication skills.

Market understanding and collections/Fraud techniques.

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (

Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt

Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment
Work with non-performing\delinquent borrowers to create optimum recovery solutions.
Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.
Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.

Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations.

Liaise with internal and external agencies to drive the collections process in an efficient manner

Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections
Oversee the selection process for external agencies, ensuring adequate training of the collections staff
Liaise with external collections agencies to ensure collection of overdue debts in a timely manner

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Collections Manager