Collections Executive

Job Title: Collection Executive Department: Service Department Job Summary We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies. Key Responsibilities: ● Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments. ● Ensure timely fee collection in line with company policies and monthly targets. ● Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM. ● Address and resolve queries related to payments, receipts, or invoices. ● Handle calls politely and maintain an authentic, professional tone. ● Understand student needs, resolve concerns, and provide appropriate solutions. ● Manage high call volumes efficiently while ensuring quality communication. ● Communicate information clearly with a customer-focused and professional approach. ● Build and maintain positive customer relationships. ● Record details of conversations in spreadsheets and maintain an updated database. ● Demonstrate excellent communication and active listening skills with strong command of the English language. ● Exhibit strong multitasking, time management, and target-oriented abilities. ● Achieve individual targets while contributing to overall team goals. Key Skills & Competencies: ● Strong communication. ● Ability to handle pressure and meet monthly targets. ● Customer-centric and empathetic approach. ● Good knowledge of MS Excel, Google Sheets, and CRM tools. ● Analytical mindset with attention to detail. Qualifications & Experience: ● Bachelor’s degree in Commerce, Business Administration, or related field. ● 1–3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or service industry). ● Freshers with strong communication skills may also apply.