Collection Team Lead

6 - 11 years

4 - 8 Lacs

Posted:1 day ago| Platform: Foundit logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

  • Lead and manage a team responsible for 1st party soft collections in an international (US) process
  • Oversee day-to-day team operations, ensuring adherence to targets and compliance guidelines
  • Facilitate onboarding and training of new team members, ensuring alignment with process expectations
  • Conduct regular quality audits to maintain high service standards and compliance
  • Collaborate with internal stakeholders and clients to manage performance, feedback, and escalation handling
  • Monitor collection metrics, coach agents for performance improvement, and ensure process efficiency
  • Ensure timely and professional customer interactions with a focus on resolving outstanding payments
  • Maintain detailed reporting and documentation for all collection activities

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Mumbai, Maharashtra, India

Navi Mumbai, Bengaluru, Hyderabad