14 Soft Collections Jobs

Lead and manage a team responsible for 1st party soft collections in an international (US) process Oversee day-to-day team operations, ensuring adherence to targets and compliance guidelines Facilitate onboarding and training of new team members, ensuring alignment with process expectations Conduct regular quality audits to maintain high service standards and compliance Collaborate with internal stakeholders and clients to manage performance, feedback, and escalation handling Monitor collection metrics, coach agents for performance improvement, and ensure process efficiency Ensure timely and professional customer interactions with a focus on resolving outstanding payments Maintain detailed reporting and documentation for all collection activities

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases. Find/trace and contact clients to ask about their overdue payments Manage field executive for recovery. Preferred candidate profile 1. Minimum 2.5 years of experience in a B2C collections/ recovery role. 2. Strong verbal and communication skills. 3. Ability to work in a deadline driven and target-based role. 4. Ability to speak persuasively and listen critically 5. Knowledge of MS-Office is a must. 6. DRA will be advantage

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4- years in collections; minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging (30+/60+/90+ bucket improvements). Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com or connect on 7303801950

Job description Hiring For USA Debt Collection Location - Noida For more info - 9355770705 only whatsapp ur resume ist Industry Type: BPM / BPO

Hiring For ANY KYC Process -5.00 LPA GGN Grad/UG's/BE/Btech - Min. 1 Yr. Experience in ANY KYC Process is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For Onboarding KYC Process Any Domain - 5.00 LPA GGN Grad/UG's/BE/Btech - Min. 1 Yr. Experience in Any KYC Process Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, KAJAL- 8860800235 GRAD/UG/ FRESHER/ EXP PROCESS - TRAVEL/E-COMMERCE/BANKING/TELECOM SALARY MAX UPTO 35000 INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS BOTH SIDE CABS IMMEDIATE JOINERS

CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, ASHUTOSH - 8826528329 GRAD/UG/ FRESHER/ EXP PROCESS - TRAVEL/E-COMMERCE/BANKING/TELECOM SALARY MAX UPTO 38000 INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVE IMMEDIATE JOINERS

Hiring For Non Voice Fraud And Dispute Process 7 LPA GGN Only Grad/ BE/B.Tech Min.1 Yr. Fraud Dispute/Investigation/Prevention Exp. (Any Domain). 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For Banking KYC Process -4.50 LPA GGN Grad/UG's/ - Min. 1 Yr. Experience in Banking KYC Process is Must Any Domain NO BE/Btech 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For Any KYC Process Any Domain - 5.00 LPA GGN Grad/UG's/BE/Btech - Min. 1 Yr. Experience in Any KYC Process Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Banking Voice And Chat CS Process -5.80 LPA GGN Grad/UG's/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Banking Email And Chat Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Voice Banking Process 7.50 LPA Noida62 And Now GGN Also Grad/ B.Tech Min.2 Yr. International Voice/Blended Exp must. NO U/G's 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com