Collection Strategy -Process Governance/ Manager

Job Description

Job Title Collection Strategy Process Governance Department - Retail Credit Grade Manager Location Mumbai Goregaon NOC POSITION PURPOSE Manage Internal & External Audits & Process Governance A. KEY POSITION RESPONSIBILITIES Sr. Key Responsibilities 1 Managing all Internal and External Audits (IFC). 2 External Audit (IFC Cards, IFC Retail- Internal and External): -Validating and providing data to initiate the audits. -Conducting walkthroughs on the processes with the external auditors -Finalizing RCMs as per the current process and acquiring approvals on the same. -Resolving queries raised by the external auditors and providing mitigations/evidence. 3 Internal Audit (HUB Audits and Process Audits): -Meeting data requests raised by the internal auditors -Organizing/providing walkthroughs on the processes Stakeholder Management- Co-ordinating with the auditors and the collection front team on audit observations raised. Audit Responses- Tracking queries; identifying RCA and providing mitigation to the queries raised. 4 Trainings- (a) Conducting monthly trainings on Collection Processes with the collection agencies and bankers. (b) Trainings to the bankers on pre-audit preparation. © Preparing/revising training material/PPT’s for the above trainings. 5 Provisioning- Prepare provisioning for the vendors handled by the Process Team. 6 Semi Annual Performance Review- Providing data of collection agencies (Payout data, Agency Ratings, etc) to the Vendor Governance team bi-annually. 7 Resolving telephonic queries of the collection managers by knowledge sharing 8 Preparing/revising advisories on Collection processes in order to be compliant with the regulators B. QUALIFICATIONS AND EXPERIENCE REQUIREMENT Qualifications Essential Graduate in Banking and Financial Management Preferred PG/MBA in Banking and Finance Experience Essential 5+ years Preferred 10+ C. Organisation network and Interlinkages (To understand who are your Stakeholders) Internal: 1. Collection front team 2. Internal Audit Team 3. Vendor Governance Team 4. Ops Team 5. HR Team 6. Finance Team 7. IFC Internal Team 8. IT team External: 1. IFC auditors (Protiwitty & Ernst & Young team) 2. Mobicule IT team 3. External Reviewers Team 4. BFVL team 5. collection vendors D. COMPETENCY a. Technical Skills Skill Attribute Operational excellence Lending experience Technical background Quantitative tools 1. Reducing TAT in closure of activity 2. Bridging knowledge gaps 3. Ensuring audit reports are closed with ‘Satisfactory’ remarks 4. Streamlining processes basis proven audit queries b. Behavioural Skills Competencies Attribute Professionalism To conduct your duties with good judgment and in good faith Respect To be sensitive and responsible for what we say and do Excellence To act in a manner that earns the trust and admiration of others Entrepreneurial To be enterprising and take ownership of our actions Teamwork Working collaboratively to achieve the commo