Collection Strategy -Process Governance/ Manager

Job Title Collection Strategy Process Governance

Department - Retail Credit

Grade Manager

Location Mumbai Goregaon NOC

POSITION PURPOSE

Manage Internal & External Audits & Process Governance

A. KEY POSITION RESPONSIBILITIES

Sr. Key Responsibilities

1 Managing all Internal and External Audits (IFC).

2 External Audit (IFC Cards, IFC Retail- Internal and External): -Validating and providing data to initiate the audits. -Conducting walkthroughs on the processes with the external auditors -Finalizing RCMs as per the current process and acquiring approvals on the same. -Resolving queries raised by the external auditors and providing mitigations/evidence.

3 Internal Audit (HUB Audits and Process Audits): -Meeting data requests raised by the internal auditors -Organizing/providing walkthroughs on the processes Stakeholder Management- Co-ordinating with the auditors and the collection front team on audit observations raised. Audit Responses- Tracking queries; identifying RCA and providing mitigation to the queries raised.

4 Trainings- (a) Conducting monthly trainings on Collection Processes with the collection agencies and bankers. (b) Trainings to the bankers on pre-audit preparation. © Preparing/revising training material/PPT’s for the above trainings.

5 Provisioning- Prepare provisioning for the vendors handled by the Process Team.

6 Semi Annual Performance Review- Providing data of collection agencies (Payout data, Agency Ratings, etc) to the Vendor Governance team bi-annually.

7 Resolving telephonic queries of the collection managers by knowledge sharing

8 Preparing/revising advisories on Collection processes in order to be compliant with the regulators

B. QUALIFICATIONS AND EXPERIENCE REQUIREMENT

Qualifications

Essential Graduate in Banking and Financial Management

Preferred PG/MBA in Banking and Finance

Experience

Essential 5+ years

Preferred 10+

C. Organisation network and Interlinkages (To understand who are your Stakeholders)

Internal: 1. Collection front team 2. Internal Audit Team 3. Vendor Governance Team 4. Ops Team 5. HR Team 6. Finance Team 7. IFC Internal Team 8. IT team

External:

1. IFC auditors (Protiwitty & Ernst & Young team)

2. Mobicule IT team

3. External Reviewers Team

4. BFVL team

5. collection vendors

D. COMPETENCY

a. Technical Skills

Skill Attribute

Operational

excellence

Lending

experience

Technical

background

Quantitative

tools 1. Reducing TAT in closure of activity 2. Bridging knowledge gaps 3. Ensuring audit reports are closed with ‘Satisfactory’ remarks 4. Streamlining processes basis proven audit queries

b. Behavioural Skills

Competencies Attribute

Professionalism To conduct your duties with good judgment and in good faith

Respect To be sensitive and responsible for what we say and do

Excellence To act in a manner that earns the trust and admiration of others

Entrepreneurial To be enterprising and take ownership of our actions

Teamwork Working collaboratively to achieve the commo