Collection Executive

• A Collection Executive is responsible for recovering outstanding debts from clients by contacting them, negotiating payment plans, and resolving payment discrepancies. Key duties include maintaining accurate records, following up on payments, and ensuring compliance with company policies and legal regulations. This role requires strong communication, negotiation, and problem-solving skills.

Core responsibilities

• Payment collection: Contact clients to discuss overdue payments and collect outstanding debts.

• Negotiation: Negotiate payment plans and terms with clients to secure repayment while maintaining positive relationships.

• Record keeping: Maintain accurate and detailed records of all collection activities, transactions, and communications.

• Discrepancy resolution: Investigate and resolve payment discrepancies and customer queries related to billing.

• Follow-up: Follow up on payment commitments and commitments to ensure timely payment.

• Compliance: Ensure all collection activities comply with company policies and relevant legal and regulatory standards.

• Reporting: Provide regular reports on collection activities and account statuses to management.

Key skills and qualifications

• Communication and negotiation: Excellent verbal and written communication skills, with the ability to negotiate effectively.

• Problem-solving: Strong ability to resolve issues and handle stressful situations with a professional and empathetic approach.

• Attention to detail: Meticulous record-keeping and a strong understanding of financial and accounting principles.

• Time management: Ability to work independently, manage time efficiently, and meet collection targets.

• Customer service: A customer-focused mindset is crucial, even in a collections role.

• Education: A high school diploma is typically required, with a college degree often preferred.

• Experience: Prior experience in collections, customer service, or a related field is often beneficial.

• Additional skills: Proficiency with CRM software and, for field roles, a valid driver's license and reliable transportation.
• Tamil candidates only

Job Types: Full-time, Fresher

Pay: ₹10,060.71 - ₹23,486.36 per month

Benefits:

• Food provided

Work Location: In person