Collection Executive

Responsibilities

• Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments, utilizing effective communication strategies
• Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans
• Document interactions and maintain accurate records of collections activities in our financial systems
• Collaborate with the finance and accounting teams to ensure accurate account reconciliation
• Assist in the development of best practices for collections processes and dispute resolution
• Provide exceptional customer service by addressing client inquiries and concerns in a timely manner
• Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
• Prepare and present regular reports on collections performance, account status, and recovery metrics to senior management
• Collaborate with internal departments to address client concerns and improve overall customer satisfaction

Required and Preferred Qualifications Required:

• 2+ years of experience in collections, accounts receivable, or a related field
• Strong understanding of collection processes and debt recovery strategies
• Exceptional verbal and written communication skills
• Proficiency in using financial software and Microsoft Office Suite & MIS

Soft Skills and Cultural Fit

• Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
• Strong problem-solving abilities, capable of handling complex issues with a strategic approach.
• Detail-oriented with a commitment to accuracy in reporting and documentation.
• Ability to adapt to changing priorities in a dynamic work environment.
• A proactive and positive attitude, fostering collaborative team dynamics.

Job Type: Full-time

Pay: ₹250,000.00 - ₹360,000.00 per year

Application Question(s):

• How much experience you have in collection ?
• How much marks you want to give yourself out of 10?
• What is your current CTC ?
• This role may require you to relocate after selection, depending on business requirements. Are you open and willing to relocate to a different location if needed?

Work Location: In person