Collection Associate

Job Description

Job Title: Tele Collections Executive Location: Bangalore About Poweredge: Poweredge is a new-age fintech company based out of Bangalore, Karnataka. We offer cutting-edge Fintech SaaS solutions that enable financial institutions to manage their operations seamlessly. Job Overview: We are seeking a highly motivated Tele Collections Executive to join our team. The ideal candidate will be responsible for managing and recovering outstanding debts, negotiating payment terms, and maintaining customer satisfaction throughout the process. Key Responsibilities: - Make outbound calls to customers with overdue accounts to collect payments. - Maintain a professional and empathetic tone while handling customer inquiries and complaints related to overdue payments. - Educate customers about payment options, credit policies, and terms. - Offer solutions to customers who are facing financial difficulties, working with them to develop payment plans that are fair and realistic. - Investigate and resolve any discrepancies or disputes related to billing or payment. - Ensure adherence to all relevant regulatory and legal requirements, including data protection laws. - Meet or exceed set targets for collections, including daily call volumes, number of accounts resolved, and cash recovery amounts. Eligibility Criteria: • High school diploma or equivalent. Bachelor’s degree will be a plus. • DRA certification is mandatory. • Minimum 1 year of relevant experience Skills Required: • Strong communication skills, both verbal and written. • Ability to negotiate and persuade effectively. • Ability to work independently and meet deadlines. • Patience and empathy while dealing with customers • Resilience to handle objections, rejections, and difficult situations. Working Schedule & Conditions: • 6 days working with rotational week off. • The role is a work from office opportunity.