Colleague services MSP service admin manager

Join us as a Colleague Services MSP Service Admin Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should possess a Bachelor's degree in Business Administration, Management, or a related field, along with proven work experience, preferably in a similar role. A strong understanding of non-permanent headcount management and administrative processes is essential. You should have excellent organizational and leadership skills, along with the ability to work independently, manage multiple tasks simultaneously, and thrive in a highly complex operating environment. As a Colleague Services MSP Service Admin Manager, you will be responsible for identifying industry trends, implementing best practices in supplier service management, and using reporting data to enhance customer experience. Collaboration with various teams across the bank, development and implementation of supplier service management procedures, and the monitoring and negotiating of contractual agreements are key aspects of the role. Desirable skillsets include experience with Workday or similar HR systems, workforce management, and knowledge of analytical tools like MS Excel, MS Access, Tableau, or others. You will be assessed based on critical skills relevant to the role, such as managing vendor staff and job-specific skillsets. Location: Pune Purpose of the role: To agree, implement, monitor, and govern the terms and conditions of contractual agreements with internal stakeholders and Barclays suppliers to enhance the customer experience. Accountabilities: - Identify industry trends and implement best practices in supplier service management. - Collaborate with teams to align and integrate supplier service management processes. - Develop procedures and controls to mitigate risks and enhance customer experience. - Create reports on supplier service management performance and communicate findings to internal stakeholders. - Provide recommendations for improvement in supplier service management processes and offer coaching to colleagues. - Manage relationships with third-party suppliers, service providers, and vendors. - Monitor and negotiate contractual agreements to ensure quality, costs, and delivery. Analyst Expectations: - Perform activities in a timely manner to a high standard, driving continuous improvement. - Lead and supervise a team, guiding professional development and coordinating resources. - Demonstrate a clear set of leadership behaviors or develop technical expertise as an individual contributor. - Partner with other functions and business areas, taking ownership of related team activities. - Maintain an understanding of how own sub-function integrates with the organization. - Resolve problems, guide team members, and act as a contact point for stakeholders. All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset to Empower, Challenge, and Drive.,