COCO Operation Manager

Role & responsibilities

• Strategic Leadership

  :
• Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
• Drive expansion plans including launch & scale-up of new COCO locations.

• Operational Excellence:

• Oversee day-to-day operations, including inventory management, procurement, and distribution, to meet customer demand and delivery targets.
• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
• Identify risks, vulnerabilities, and opportunities in operational processes and develop strategies to mitigate risks and capitalize on opportunities.
• Build and maintain relationships with suppliers, vendors, and service providers to negotiate contracts, resolve issues, and ensure timely delivery of goods and services.

• Financial Management:

• Develop and manage budgets, financial forecasts, and cost-control measures to optimize resource allocation and maximize profitability.
• Ensure cost optimization and revenue growth through operational excellence and innovation.

• Team Leadership:

• Lead and develop a multi-layered operations team including Area Managers, Venue/outlet Managers, and ground staff.
• Foster a high-performance, customer-centric culture.

• Customer Experience:

• Develop and implement customer experience strategies.
• Ensure best-in-class customer service and satisfaction across all venues/outlets.
• Monitor and act upon customer feedback, audits, and mystery shopping results.

• Process Improvement:

• Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and customer needs.
• Identify operational inefficiencies and implement continuous improvement initiatives.
• Leverage technology for performance tracking and process automation.

• Reporting & Analytics:

• Develop dashboards and KPIs to monitor performance.
• Provide regular reports to leadership with actionable insights.

Preferred candidate profile

COCO

Operation Manager

Franchise Manager

Customer Service Operation

shravani.m@genxhire.in