Home
Jobs
Companies
Resume
eClerx logo

CO | Daily Walk-in

0 - 2 years

1 - 4 Lacs

Pune

Posted:1 month ago| Platform: Naukri logo

Apply

Skills Required

customer service handling customer promotions computer skills crm non voice process crm systems international bpo chat process oracle customer care customer support plsql international process technical support voice process email support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Key Responsibilities Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education High school diploma or equivalent required. Bachelor's degree in any field is preferred.

More Jobs at eClerx

HRBP - Associate Process Manager( APM ) - US Shift -Mohali/Chandigarh

Mohali, Chandigarh

1 - 4 yrs
|

INR 7 - 8 Lacs

Hiring For CHAT Process

Pune

Experience: Not specified

|

INR 1 - 3 Lacs

Financial Analyst- Investment Banking

Navi Mumbai, Thane, Mumbai (All Areas)

Experience: Not specified

|

INR 0 - 2 Lacs

Financial Analyst- Walk-in Drive

Navi Mumbai, Thane, Mumbai (All Areas)

Experience: Not specified

|

INR 0 - 2 Lacs

Associate Program Manager

Pune

13 - 23 yrs
|

INR 15 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

My Connections eClerx

Download Chrome Extension (See your connection in the eClerx )

chrome image
Download Now
eClerx
eClerx
www.eclerx.com

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

958 Jobs

    Key People

  • Mukesh Gupta

    Chief Executive Officer

  • Ankush Tiwari

    Chief Financial Officer

RecommendedJobs for You

eClerx logo

CO | Daily Walk-in

eClerx

Pune, Maharashtra, India

eClerx logo

CO | Daily Walk-in

eClerx

Pune

Talent Corner Hr Services logo

Customer Success Executive

Talent Corner Hr Services

Pune

Swits Digital logo

International Customer Support (Voice Process)

Swits Digital

Gurugram

Smi Staffing Services Hyderabad logo

semi voice process executive

Smi Staffing Services Hyderabad

Hyderabad

Imperial Hr Solution logo

Urgent Hiring For International Voice and Chat

Imperial Hr Solution

Noida, Greater Noida, Delhi / NCR

Imaginators Try Going Beyond logo

International customer support //upto 7 LPA

Imaginators Try Going Beyond

Noida, Gurugram

Linchpin Technologies logo

F2F Interview For Health Insurance Tele sales ( Malayalam} @ Noida

Linchpin Technologies

Noida, Ghaziabad

Agrima Services logo

Product Consultant

Agrima Services

Noida, Gurugram, Delhi / NCR

Talent City Consultants logo

International Sales Executive |5 days + Bothe Way Cab+ Meal+ UL Incent

Talent City Consultants

Noida, New Delhi, Gurgaon/Gurugram