Posted:1 week ago| Platform: Linkedin logo

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Skills Required

configuration compliance verification audit data training service management itil communication planning design agile lean sigma

Work Mode

On-site

Job Type

Full Time

Job Description

  • Govern end to end lifecycle of all Asset/CI’s

  • Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition

  • Help to define and maintain CI attributes

  • Execute CI identification activities to coordinate and manage compliance to CI identification/registration procedures

  • Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized

  • Maintaining of high level of correctness, completeness and compliance of Assets & CIs

  • Co-ordinate and deliver SACM training, best practice advice and guidance

  • Perform any other tasks that organization or process owner required

  • Knowledge and experience of Service Management/Operation process and its environment.

  • Knowledge of the ITIL framework as well as high level of IT technical competence.

  • Experience in CSDM & Service Mapping.

  • Basic knowledge of Application Lifecycle and Environments.

  • Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.

  • Knowledge on Planning & Forecasting.

  • ITIL foundation, ITIL intermediate- Service Design (SD) Planning

  • Knowledge and experience of Agile / Lean / Six sigma methodologies and their application

  • ITIL certified

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