Cluster Sales Manager-Ahmedabad

Job Title

Department

Job Purpose

To own the P&L, Sales & revenue, oversee and manage the day-to-day operations of multiple ODE Spa Wellness outlets within a designated cluster. Responsible for driving revenue, ensuring consistent service delivery, managing teams, optimizing resources, and maintaining the brands high standards.

Key Responsibilities

Operational Management

• Drive the team of multiple outlets on their daily, weekly and monthly targets.
• Hands on experince in P&L and EBITDA.
• Monitor daily operations across assigned outlets to ensure smooth functioning.
• Implement and maintain standard operating procedures (SOPs) across all location.
• Ensure compliance with hygiene, safety, and wellness protocols.
• Conduct regular audits and inspections to maintain service quality.
  

People Management

• Lead, mentor, and motivate Spa Managers and therapists across all outlets.
  
• Oversee staffing needs, manage schedules, and ensure effective team utilization.
  
• Facilitate training programs in collaboration with HR for continuous skill development.
  

Sales & Business Development

• Achieve revenue targets for all outlets within the cluster, daily, weekly & monthly.
  
• Drive local marketing initiatives, promotions, and wellness packages to increase footfall.
  
• Build and maintain relationships with high-value clients and corporate partners.
  

Customer Experience

• Ensure high standards of customer service and satisfaction.
  
• Handle escalated client concerns or complaints professionally.
  
• Collect and act on customer feedback to improve services.
  

Inventory & Resource Management

• Monitor usage and requisition of spa materials and products.
  
• Coordinate with procurement for timely stock replenishment.
  
• Reduce wastage and control operating costs.
  

Reporting & MIS

• Maintain accurate records of revenue, client data, team performance, and expenses.
  
• Submit periodic reports to the Regional/Operations Head.
  
• Use CRM tools and dashboards to track KPIs.
  

Key Skills & Competencies

• Strong leadership and team management
  
• Operational excellence
  
• Sales and customer service orientation
  
• Problem-solving and decision-making skills
  
• Excellent communication and interpersonal skills
  
• Ability to multitask and manage priorities
  

Qualifications

• Bachelors Degree in Hospitality, Wellness, or related fields
  
• MBA/PG Diploma in Operations or Management is an added advantage
  
• Minimum 5-7 years of experience in spa/wellness/hospitality industry with at least 2 years in a multi-unit leadership role