Cluster Operations Lead

4 - 8 years

6 - 11 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Heads of each assigned centre, will report to this position. Cluster Operations manager will report to Regional Business Head.
Responsible for operational readiness of NEW centre roll-out.
Responsible for operational efficiency & service delivery
First point of contact for escalation from parents (customers)
Accountable for the Quality & Service consistency of the cluster
Coach the centre heads for individual development & quality of centre leadership
Accountable for staff efficiency at centre level & overall retention rate of the cluster
Co-Own revenue targets of cluster with business team
  • Personal Attributes:

Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".

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