Cluster Manager - Operations and Service

5 - 6 years

3 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose
This position is open with Bajaj Finance ltd.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomesDuties and Responsibilities
  • Responsible for support to Rural Branch service & cashier
  • Ensuring policy adherence and meeting the KPIs at branches
  • Ensuring adherence to Process & Policies
  • QA for the request tagged in CRM & receipt updated in FinnOne Pennant by Branch cashiers
  • Provide Feedback to branch users on error & improving the accuracy
  • Data Analysis & Monthly presentation preparation for Rural Team
  • Resolving reconciliation open entries & ensure zero pendency
  • Following with IT PMO for issues faced by branches and timely closure for the same
  • Co-ordination with Audit team for Observation shared and closure of the same
  • Process Initiative : system related development and automation
  • Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

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Bajaj Finance logo
Bajaj Finance

Financial Services

Pune

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