Cluster Manager - Operations and Service

Location Name:

Job Purpose

Duties And Responsibilities

Required Qualifications And Experience

• Around 3-4 years (for E03/E04) of progressive experience in customer service.
• Experience in banking/Insurance/non-banking industry would be preferred.
• Ability to identify key data sources and utilize data-driven insights to improve business decisions.
• Exceptional analytical, quantitative, project/process management, problem-solving, interpersonal, and leadership skills.
• Proficiency in analyzing qualitative data and paying strong attention to details.
• Ability to communicate well with all levels of management / diverse set of stakeholders / colleagues in a multicultural, multinational environment.
• Ability to prioritize and balance the needs of multiple stakeholders.
• Being creative and provide innovative solutions to business problems, not be limited by existing methods and procedures.
• Strong initiative and ability to work collaboratively (in a team environment) as well as independently.
• Open and flexible to any shift in line with the business needs and stakeholder requirements.