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Bajaj Finance
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Cluster Manager - Debt Management Services - Consumer

Cluster Manager - Debt Management Services - Consumer

Bajaj Finance

4 - 6 years

9 - 14 Lacs

bardhaman

Posted:2 days ago| Platform:

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Skills Required

service management problem management change management incident management itil project management release management customer service itil certified customer support itsm service delivery after sales service service delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose
This position is open for Bajaj Finance LtdDuties and Responsibilities
Deliver on collection analytics as a practice and capability - Work with large structured and transactional data to build a robust collection analytics framework across products and across collection life cycle from Current Bucket to write off stage.

Develop Well-Defined Strategies for Collections of Delinquent Loans - Segmentation, prioritization and effective channel strategy, Forecasting, simulations, building strategies to improve business performance.

Analyzing the historical data and provide suitable framework to guide the collection team.

Analyze data to identify emerging customer trends - Strengthen relationships with existing analytics partners to continue to leverage capabilities.

Identifying areas of weaknesses, recommending solutions and supporting the collection team to achieve targets.

Scan environment and be up to date on emerging trends globally on collection analytics and build use cases.

Analyze current environment & collection trends and provide improvement solutions.

Collaborate with collection team to understand requirement and come up with solutions to their requirements.

Effective communication with stakeholders €“ teams, Business partners, IT partners and Senior Management.

Formulate strategies and plan deliverables to deliver on the operational goals for the function and the team
Required Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

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Cluster Manager - Debt Management Services - Consumer