Business. You will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of customer acquisition count and service sold from a pool of old churned customers. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.
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Sales Process Management:
Ensure that the entire team follows the target inputs and efforts. Experience in daily sales ops of driving daily, weekly & monthly KPIs is required.
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Customer Acquisition:
Own the clusters P&L delivering the required re-acquisitions of the customer and the collection from the same. -
Team Development:
Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and. -
Excellence.
Hire, Train, Retain a team of high caliber members. -
Client Insight & Feedback:
Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
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Innovative Solutions:
Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.
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Client Engagement s Tele-Sales Expertise:
Skilled in handling clients with a consultative approach and applying effective tele- sales techniques to drive business outcomes.
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Analytical Thinking s Problem Solving:
Quick thinker with strong problem-solving abilities to address challenges efficiently. -
Effective Communication:
Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. -
Strategic Vision:
Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. -
Team Leadership s Interpersonal Skills:
Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. -
Data Analysis s Reporting:
Competent in interpreting data and managing reports to support strategic decisions and performance tracking. -
Client Engagement & Tele-Sales Expertise:
Skilled in handling clients with a consultative approach and applying effective telesales techniques to drive business outcomes.
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Analytical Thinking & Problem Solving:
Quick thinker with strong problem-solving abilities to address challenges efficiently. -
Cluster Head Experience and Education:
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Effective Communication:
Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. -
Strategic Vision:
Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. -
Team Leadership & Interpersonal Skills:
Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. -
Data Analysis & Reporting:
Competent in interpreting data and managing reports to support strategic decisions and performance tracking
