Cluster Head

Job Description

About the Team Being part of Meeshos Fulfilment and Experience (F&E) team as Cluster Manager LM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the countrys next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we are trying to do whats never been done before - taking e-Commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce not just in India, but globally. We are strong believers in fun at work. With monthly F&E happy hour sessions, informal team outings, internal virtual water cooler chat sessions, there s never a dull moment with us :). About the Role As Cluster Manager LM, you ll own the onboarding and training of partners. You ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You ll continuously work towards identifying gaps and providing recommendations for improving our processes. What you will do Own the onboarding and training of new partners for Last Mile operations in your cluster Identify and onboard new partners onto the network on an ongoing basis Track and own the performance of different partners in your cluster Visit facilities to conduct audit and solve for operational gaps Ensure compliance to operational processes Own and drive key operational metrics end to end and achieve performance targets Continuously work towards identifying gaps and provide recommendations for improving our processes What you will need Graduate or Post Graduate degree in any discipline 3-5 years of work experience in the e-commerce logistics domain Experience in partner onboarding and training in the Last Mile and sorting operations Experience in control tower and field operations will be a plus