Cluster Head- IndiaMart( Customer Re-acquisition )

Request you to share resume-vidhi.miglani@indiamart.com or can whatsapp 9034322628

Were looking for a Cluster Head - Reacquisition / Winback Business. You will be responsible for

overseeing and nurturing a team of 50-60 direct and indirect members, while

also taking ownership of customer acquisition count and service sold from a pool of old churned customers.

Your primary focus will be on fostering a best-in-class client servicing

environment, driving revenue growth, and ensuring the team operates at

optimal efficiency.

• Sales Process Management: Ensure that the entire team follows the target inputs and efforts. Experience in daily sales ops of driving daily, weekly & monthly KPIs is required.
• Customer Acquisition: Own the cluster's P&L delivering the required re-acquisitions of the customer and the collection from the same.
• Team Development: Build, mentor, and empower high-performing
• teams in a culture of continuous growth, collaboration, and
• Excellence. Hire, Train, Retain a team of high caliber members
• Client Insight & Feedback: Conduct meaningful client interactions
• to extract actionable insights on services and products, and
• channel this feedback to internal teams for improvement.
• Innovative Solutions: Leverage data-driven insights to design and
• implement innovative, scalable servicing models that boost
• operational efficiency and elevate customer satisfaction.

Client Engagement & Tele-Sales Expertise:

clients with a consultative approach and applying effective telesales

techniques to drive business outcomes.

• Analytical Thinking & Problem Solving: Quick thinker with strong
• problem-solving abilities to address challenges efficiently.
• Effective Communication: Excellent verbal communication
• paired with active listening to ensure clear understanding and
• impactful interactions.
• Strategic Vision: Forward-thinking with the ability to anticipate
• customer needs and identify new business opportunities.
• Team Leadership & Interpersonal Skills: Proven ability to lead,
• motivate, and collaborate with teams while fostering a positive and
• productive work environment.
• Data Analysis & Reporting: Competent in interpreting data and
• managing reports to support strategic decisions and performance
• tracking.