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Description
Cluster Admissions Manager (South) in Bangalore, , India Cluster Admissions Manager (South) Description ISP Cluster Admissions Manager Role Profile Purpose of Role collaborates closely with school-based teams, providing coaching and strategic support to drive enrolment growth. Their primary responsibility is to enable schools within the assigned cluster to achieve ISP enrolment and admissions targets effectively Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. We make financial choices carefully based on the needs of the children, students and our schools. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Key Responsibilities Drive the admissions target set for each individual school in the cluster. Work with the school admissions managers, marketing lead and SLT to develop appropriate programs and campaigns to enable enrolment / admissions. Work in partnership with the school teams and regional stake holders to audit and improve deal conversion percentage at various stages of the pipeline. Drive growth by coaching and mentoring school teams to present the school offering and build trust with families seeking admissions . Engagement through brand awareness and external partnerships Support schools in creating and maintaining mutually beneficial relationships with feeder schools, local businesses, education agents and other organisations to maximise student enrolments in the schools. Work with the Regional Head of Marketing to establish relationships with educational platforms and influencers to drive enrolment. Develop the school s communication and engagement strategy, based on the strengths and development areas, promoting the same within and beyond the school community. Review and refine the parent experience journey in our schools and coach school teams to implement best practices. Work with parent-facing administrative staff closely, to ensure the first impressions of the school are excellent leading to positive visitor experience. Coach school teams to review and refine the school tour narrative to showcase the school well to prospective families. Work closely with the marketing leads to enable school admissions teams with good quality collateral and messaging to drive admissions. Advise on effective continued support and communication to new families after students enrol at the school - after sales care . Conduct mystery shopper calls/visits in line with ISP London review and analyse results and give the necessary training and guidance as required. Process Governance & Performance Reporting Well versed with Hubspot and other CRM tools Strong analytical and data driven decision making, discussion and collaboration work style. Ensure consistent compliance with ISP data and reporting requirements Analyse trends and forecast risks and mitigation actions to achieve targets Contribute to the improvement of data collection, representation and reporting to enable efficient decision making. Skills, Qualifications and Experience Any degree with a postgraduate qualification in Sales & Marketing 10 - 15 years of experience in a sales leadership role, having hands on experience in creating sales / growth plans in admissions marketing, student recruitment type of roles in K12, H.Ed , Edtech, Testprep or similar industries. Currently responsible for enrolment / admissions for a State. Has handled volumes in excess of 1500+ admissions / enrolments for at least 3 consecutive financial years. Experience working in a distributed / matrix organizational environment like B2C admissions, enrolments in a franchisee channel partner environment in education, computer, multimedia training / coaching centers. Managed a Team of 5 7 direct reportees and 20-25 indirect reportees . Deep understanding of admissions and student recruitment process Analytical mindset with the ability to draw insights from data and deliver clear, actionable reports. Fluent in written and spoken English; additional regional languages are a strong asset. ISP Leadership Competencies You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs. deal with setbacks and challenges calmly and effectively. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles. Supports, encourages and inspires students, colleagues and teams so that they give their best. a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication. A gile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability. Makes decisions on the best course of action and then plans, and balances resources to achieve the desired outcome. the sensitivity, awareness and skill to understand , attitudes and practices across cultures that supports all children and adults to learn and work effectively. ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history. ISP Commitment to Diversity, Inclusion and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
